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State heat moratorium ends, allowing energy companies to shut off utilities for customers behind on billsSubmitted: 04/15/2015
Story By Kaitlyn Howe

State heat moratorium ends, allowing energy companies to shut off utilities for customers behind on bills
WISCONSIN - State law prohibits energy companies from shutting off customers' heat during the winter (from November until April) even if those customers are behind on their bills.

But starting today, energy companies in Wisconsin can begin shutting off the utilities for customers who aren't paid up.



Half of those customers are more than three months behind.

WPS leaders say there are more customers behind this year compared to last year.

There are more than 6,000 customers in the Northwoods who are behind on their bills, and half of those customers are more than three months behind.

WPS leaders say there are more customers behind this year compared to last year.

"We look at all of the accounts--who's furthest behind, what kind of payments have they made, or do they make any arrangements--and then our computer system automatically generates those notices," explains WPS Community Relations Leader Leah Van Zile. "So at the bottom of the bill it will say if you don't pay this amount by this date, your service will be subject for disconnection."

WPS leaders say if people are behind on their bills they should look into energy assistance programs. They can also call WPS to set up payment plans.

"Really it comes down to being responsible to pay your bill or making contact with those creditors that you still owe, instead of just not paying at all and completely disregarding every billing notice that you're getting," says Van Zile. "Those would be the people that are looking at disconnection right away."


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