II. Make complex coverage decisions by gathering information necessary to make an informed decision in a fair, equitable, and ethical manner. Deny losses within authority level, providing detailed explanation, citing facts, and policy language.

III. Perform a thorough investigation based upon the type, complexity, and severity of the claim. Upon completion of the investigation, analyze and evaluate the potential exposure and damages, including potential full or partial liability and compensability denials. Formulate and document an action plan based on the covered damages and injuries.

IV. Determine and set reserves based on the most probable outcome of the claim, within authority level. Evaluate and negotiate directly with insured, claimant, or claimant's attorney on all cases within authority level. Review claim facts and exposure with claims management, as appropriate, to guide claim strategy. Make complete, accurate, and timely payments within authority for covered losses. Refer claims above authority to appropriate team member for review and potential reassignment.

V. Maintain a professional, courteous, and helpful approach when communicating in-person, on the phone, or through email and other correspondence with internal and external customers, business partners and brokers.

VI. Recognize when vendor partners are required on a claim, including experts, independent adjustors, nurses, defense attorneys, etc. Assign and direct vendors, as needed, to aid in the investigation and evaluation of the claim. Manage claim expense by concluding vendor assignment when vendor is no longer adding value to the claim.

VII. Investigate and refer identified claims to Loss Recovery Services, as applicable.

1. Attracts and retains customer relationships by extending a courteous greeting and by providing accurate and timely customer service which includes, but is not limited to, cashing checks, accepting deposits, and withdrawals, handling loan payments, dispensing cashier's checks and bonds, paying savings withdrawals within established guidelines to ensure customer satisfaction.

2. Organizes, balances and proofs cash daily to maintain accurate transactions processed. Identifies payees and verifies signatures and endorsements.

3. Stays current on applicable banking regulations and security procedures and practices to prevent fraud or other bank losses and to comply with regulatory requirements.

4. Answers customer telephone inquiries and provides information in accordance with bank policies.

5. Assists with night depository duties, which includes logging bags, processing deposits, making change orders, issuing receipts, etc.

6. Promotes bank products and services by identifying customer needs and suggesting appropriate products to increase customer account relationships. Recommends corrective services to resolve customer complaints.

Other related duties as assigned or requested.

Provides routine and preventative maintenance on aggregate plant

Fixes and repairs plant breakdowns

Required:
• High School Diploma or equivalent required.