RHINELANDER - We all like to be welcomed and treated well. That's especially true when we're customers at a store. Today, businesses went back to school to make sure they do that well.
The Rhinelander Chamber of Commerce organized a workshop held at Nicolet College. Businesses came to learn just how important good customer service is. They invited Sarah Pischer to speak from the Wisconsin Department of Tourism.
"I think the statistic that Sarah uses that's so great to keep in mind is that 68 percent of customers don't come back to a place of business because of an experience they had. They were either treated rudely or nobody acknowledged them when they walked in," says Lara Reed, Rhinelander Chamber of Commerce Director.
The class covered the basics of good customer service. This included things as simple as eye contact with customers, friendly greetings, and helping customers with any questions they have.
"Instead of seeing the owners and the managers, they're getting the word out and they're seeing that this is something for they're employees to just get a little refresher on," says Lara Reed.
The Chamber of Commerce will hold another workshop next week about identity theft.
RHINELANDER - A scoop of frozen custard goes down pretty well on a humid day like the Northwoods saw Friday. Rhinelander's Associated Bank made grabbing a scoop an easy way to help others.
Culver's set up a mobile custard stand outside the new bank building on the corner of Lincoln Street and Oneida Avenue from 12 p.m. to 4 p.m. Fifty cents from every $2.50 cup sold went to Associated Bank's Children's Miracle Network fund.
The bank is hoping to raise $500 through its fundraisers for CMN this month.
MERRILL - A Northwoods school pulled off a big surprise on Friday to honor a few veterans. After months of planning, students and staff at Kate Goodrich Elementary got to see the payoff of all their hard work.
"It was like kind of overwhelming," said Wolfgang Lenk.
Lenk, Todd Annis, and Randy Perry had no idea they would be the guests of honor.
"To see all these kids and knowing how hard they worked selling all this, and now your name comes up that you're one of the three recipients, it was awesome," said Annis.
Disclaimer: All information deemed reliable but not guaranteed and should be independently verified. Rockfleet Broadcasting / Northland Television, Inc. and By Request Web Designs shall not be held responsible for any typographical errors, misinformation, or misprints.