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Businesses Learn About Quality Customer ServiceSubmitted: 05/08/2013
Story By Melissa Constanzer

Businesses Learn About Quality Customer Service
RHINELANDER - We all like to be welcomed and treated well. That's especially true when we're customers at a store. Today, businesses went back to school to make sure they do that well.

The Rhinelander Chamber of Commerce organized a workshop held at Nicolet College. Businesses came to learn just how important good customer service is. They invited Sarah Pischer to speak from the Wisconsin Department of Tourism.

"I think the statistic that Sarah uses that's so great to keep in mind is that 68 percent of customers don't come back to a place of business because of an experience they had. They were either treated rudely or nobody acknowledged them when they walked in," says Lara Reed, Rhinelander Chamber of Commerce Director.

The class covered the basics of good customer service. This included things as simple as eye contact with customers, friendly greetings, and helping customers with any questions they have.

"Instead of seeing the owners and the managers, they're getting the word out and they're seeing that this is something for they're employees to just get a little refresher on," says Lara Reed.

The Chamber of Commerce will hold another workshop next week about identity theft.

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 IN OTHER NEWS
What We're Working OnSubmitted: 08/17/2018

- Tonight on Newswatch 12:


We talk to area school district administrators about the problem they're facing with teacher shortages and how the schools are trying to work around those shortages.

We'll bring you the scene at Dunkin' Donuts in Rhinelander today where several police cars arrived and an officer even stood on the roof, not for an emergency, but for a good cause.

And we kick-off another season of Friday Night Blitz where we will bring you scores from high school games all across North Central Wisconsin as well as highlights from the following football games:

Prescott vs. Rhinelander

Wittenberg-Birnamwood vs. Northland Pines

Shiocton vs. Tomahawk

Deerfield vs. Three Lakes/Phelps

Belleville vs. White Lake/Elcho


That will be tonight on Friday Night Blitz at the end of Newswatch 12 at 10.

We'll bring you this and more tonight on Newswatch 12 - news from where you live.

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THREE LAKES - The Three Lakes School Board stands by its district administrator after questions over a political ad.

Friday morning, the Three Lakes School Board issued a statement saying they feel it is the best interest of students to continue under the leadership of Dr. George Karling.

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MILWAUKEE - Heavy rains that flooded a section of Interstate 43 in the Milwaukee area left several motorists stranded.

The North Shore Fire Department responded to the scene Friday morning to help motorists, some of whom were sitting atop their flooded cars. Four people had to be rescued, and two others got out on their own.

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EAGLE RIVER - On Friday night, expect the line at the Eagle River ice arena to be out the door.

People in the area always look forward a tradition in its 56th year.

The Eagle River Recreation Association hosts a huge auction in mid-August.

"It keeps the lights on in this place. To run a rink is extremely expensive. We try to the best we can with what we have here to bring down those fees so hockey and skating becomes affordable for everybody up here," said ERRA President Patrick Schmidt.

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MADISON - Buildings destroyed by a natural gas explosion in Wisconsin will be removed at the end of the month.

The Wisconsin State Journal reports that the July 10 blast in Sun Prairie destroyed six businesses, one home and killed a volunteer firefighter. Many of the buildings damaged include apartments.

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RHINELANDER - The race for sheriff in Oneida County might not be over just yet.

Incumbent Grady Hartman won a three-way Republican primary on Tuesday.

There is no Democrat on the November ballot, and longshot Constitution Party candidate Tom Wakely is the only other candidate who will appear.  Wakely got just eight votes in Tuesday's primary.

But on Thursday, Republican challenger Larry Mathein confirmed he's considering a write-in bid.

Mathein is the current medical examiner in Oneida and Forest counties.

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NORTHWOODS - Trout Habitat Project coordinator Kyle Siebers volunteers his time searching the Chequamegon Nicolet National Forest for flat, dry streams and rivers.

"I've always been interested in the outdoors," said Siebers. "I just wanted to give back."

Siebers worked alongside CNNF biologists, technicians, and volunteers to restore trout habitats. The group recently restored a quarter mile of habitat for Wild Brook trout near Wabeno.

"We built brush bundles and cut the woody vegetation along the stream banks and then we bundled that together to put in the stream to narrow it," said Siebers.

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