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NEWS STORIES

Businesses Learn About Quality Customer ServiceSubmitted: 05/08/2013
Melissa Constanzer
Morning Meteorologist/Reporter
mconstanzer@wjfw.com


RHINELANDER - We all like to be welcomed and treated well. That's especially true when we're customers at a store. Today, businesses went back to school to make sure they do that well.

The Rhinelander Chamber of Commerce organized a workshop held at Nicolet College. Businesses came to learn just how important good customer service is. They invited Sarah Pischer to speak from the Wisconsin Department of Tourism.

"I think the statistic that Sarah uses that's so great to keep in mind is that 68 percent of customers don't come back to a place of business because of an experience they had. They were either treated rudely or nobody acknowledged them when they walked in," says Lara Reed, Rhinelander Chamber of Commerce Director.

The class covered the basics of good customer service. This included things as simple as eye contact with customers, friendly greetings, and helping customers with any questions they have.

"Instead of seeing the owners and the managers, they're getting the word out and they're seeing that this is something for they're employees to just get a little refresher on," says Lara Reed.

The Chamber of Commerce will hold another workshop next week about identity theft.

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 IN OTHER NEWS
Possible child abuse under investigationSubmitted: 12/22/2014

IRMA - Prosecutors will consider charges against two Lincoln County men accused of duct taping a child to a door.

A Lincoln County deputy investigated the child abuse complaint in Irma this past week.

Witnesses said the child's hands and feet were bound.

The child was then duct taped to the door.

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Snowmobile safety class held this weekendSubmitted: 12/21/2014

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LAKE TOMAHAWK - Riding a snowmobile can be dangerous if you don't know the rules of the trails.

That's why some people went through a snowmobile safety course on Saturday and Sunday.

The course was held at the Sloan Community Center in Lake Tomahawk.

The New-Tom Snow Fleas and the Oneida County Sheriff's office held the course.

A recreational safety officer from the sheriff's office taught the class.

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Santa gets extra help from volunteer fire department while delivering presentsSubmitted: 12/21/2014

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PINE LAKE - Santa normally gets help from elves to make Christmas presents for kids, but in Pine Lake he had help from a local volunteer fire department Sunday.

The Pine Lake Fire Department normally puts its sirens on in an emergency, but this time it was to help Santa bring joy to families who need it the most.

"It is really neat to see the kids when we come pulling into their driveway and they see Santa Claus getting off the fire truck with a big bag of presents. It is really neat to see their faces," said Operation Ho Ho Ho organizer Lynn Larson.

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Lincoln County Sheriff's Office finds body of missing Merrill man Submitted: 12/21/2014

LINCOLN COUNTY - The Lincoln County Sheriff's Office found the body of a missing Merrill man yesterday afternoon.

Jeffrey Maruska has been missing since early November.

The sheriff's office found his body with the help of cadaver dogs.

Maruska was found in a wooded area east of where he lived.

The Lincoln County Sheriff's Office is still investigating.

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People in Sugar Camp support local dog rescue organization Submitted: 12/21/2014

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SUGAR CAMP - The number of dogs euthanized a year dropped dramatically. The Humane Society of the United States estimates the number of dogs and cats euthanized decreased from 12-20 million to 3-4 million per year, but about 2.7 million healthy sheltered animals aren't adopted.

That's why people in Sugar Camp wanted to keep a rescue organization running.

"It Matters to One" saves dogs from high-kill shelters who are on the euthanasia list. One of the founders of the organization travels to California to rescue the dogs.

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Man arrested for setting fires and fleeing policeSubmitted: 12/21/2014

MARATHON COUNTY - Marathon County Sheriff's deputies think A 39-year-old Antigo man set the building he worked at on fire early this morning.

They say he then led deputies on a car chase.

A lieutenant from the Marathon County Sheriff's Department says they got a call around 8p.m. Saturday.

The call was for a domestic disturbance in Antigo.

The man then drove to Bushman Trucking southeast of Wausau.

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Furry friends get pictures with SantaSubmitted: 12/20/2014

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RHINELANDER - Some pet owners view their furry friends as their kids. Like some parents, they want their furry child to get a picture with Santa.

That's exactly what pet owners did Saturday. Pawz and Clawz in Rhinelander put together their second Pet Pictures With Santa event.

Store owner Dan Gallagher says he put this together for a local dog organization.

"That's the primary goal for the event. Just to have a really good time for people to come out and be generous to a really good dog rescue organization 'It Matters To One'," said Gallagher.

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