Loading
Search
NEWS STORIES

Businesses Learn About Quality Customer ServiceSubmitted: 05/08/2013
Story By Melissa Constanzer


RHINELANDER - We all like to be welcomed and treated well. That's especially true when we're customers at a store. Today, businesses went back to school to make sure they do that well.

The Rhinelander Chamber of Commerce organized a workshop held at Nicolet College. Businesses came to learn just how important good customer service is. They invited Sarah Pischer to speak from the Wisconsin Department of Tourism.

"I think the statistic that Sarah uses that's so great to keep in mind is that 68 percent of customers don't come back to a place of business because of an experience they had. They were either treated rudely or nobody acknowledged them when they walked in," says Lara Reed, Rhinelander Chamber of Commerce Director.

The class covered the basics of good customer service. This included things as simple as eye contact with customers, friendly greetings, and helping customers with any questions they have.

"Instead of seeing the owners and the managers, they're getting the word out and they're seeing that this is something for they're employees to just get a little refresher on," says Lara Reed.

The Chamber of Commerce will hold another workshop next week about identity theft.

Text Size: + Increase | Decrease -
| Print Story | Email Story
Sponsored in part by HodagSports.com





 IN OTHER NEWS

Play Video

ANTIGO - In a week, the Christmas trees of Antigo will burn in a huge bonfire.

Community volunteers will burn the trees next Monday in the annual city event. This Monday, those trees disappeared from the streets.

City workers rounded up, crushed, and hauled away Christmas trees from curbs all across the city.

+ Read More

Play Video

MADISON - At last week's State of the State address in Madison, Republicans and Democrats sat together on the floor, but apart on the issues.

Assembly Speaker Robin Vos (R-Rochester) saw a parallel to the changes he helped usher in last year.

"It's better to reflect what the reality of the world is," Vos said.

+ Read More

Play Video

MINOCQUA - It takes a lot of guts to quit your day job and follow your passion. But one Minocqua woman has had success with her painting. And now she's sharing her passion with others.

+ Read More

Play Video

LAND O' LAKES - Many kids asked for video games, iPads, or other toys for Christmas this year. But for one Land O' Lakes Elementary student, the holiday wasn't about what he could get, but what he could give back to his fellow classmates.

+ Read More

Play Video

EAGLE RIVER - It took a couple years to come back, but lots of volunteers made sure Eagle River could get its ice castle back in time for the middle of winter.

The icy tradition took more than 1,000 hours to put together.

+ Read More

RICE LAKE - Police say a man in a small northwestern Wisconsin community was killed after he followed through on his threat to explode a bomb in his apartment building.

Rice Lake police say 12 to 14 residents were evacuated before the explosion and subsequent fire that destroyed the one-story building Sunday night.

+ Read More

EAGLE RIVER - An Eagle River girl with some special skills hopes you'll go online to support her.

+ Read More
+ More General News
Search: 





Click Here