RHINELANDER - We all like to be welcomed and treated well. That's especially true when we're customers at a store. Today, businesses went back to school to make sure they do that well.
The Rhinelander Chamber of Commerce organized a workshop held at Nicolet College. Businesses came to learn just how important good customer service is. They invited Sarah Pischer to speak from the Wisconsin Department of Tourism.
"I think the statistic that Sarah uses that's so great to keep in mind is that 68 percent of customers don't come back to a place of business because of an experience they had. They were either treated rudely or nobody acknowledged them when they walked in," says Lara Reed, Rhinelander Chamber of Commerce Director.
The class covered the basics of good customer service. This included things as simple as eye contact with customers, friendly greetings, and helping customers with any questions they have.
"Instead of seeing the owners and the managers, they're getting the word out and they're seeing that this is something for they're employees to just get a little refresher on," says Lara Reed.
The Chamber of Commerce will hold another workshop next week about identity theft.
HAZELHURST - Tourists make a big economic impact in the Northwood, but they don't stay forever. Monday, locals thanked them for coming to the Northwoods this summer.
People stood outside of Whitman's Bar and Grill just off of Highway 51 in Hazelhurst to wave goodbye. The bar has been doing this for 44 years.
One of the owners says this isn't just a party for the tourists, but for locals as well.
"It's also a goodbye summer party for a lot of the locals. Most of the people that come, I know," said Whitman's Bar and Grill co-owner, Mary Whitman. "They may be tourists that come up for a week or weekends, but it's a party. We give away free street corn, free sloppy joes and it's just a thank you.
MANITOWOC - Lakeshore communities from Two Rivers to Port Washington will able to apply for marine-sanctuary status, which could lead to protections for natural resources and improved research on shipwrecks.
An HTR Media report (http://htrne.ws/1lrd3Ix ) says the 875-square-mile area encompasses 33 known shipwrecks and countless others.
Sanctuaries are established by the National Oceanic and Atmospheric Association. Agency spokeswoman Ellen Brody says she expects the first applications to begin arriving in the fall.
RHINELANDER - It can be difficult to get around the Northwoods, especially in the snow. For people with physical disabilities, it can seem almost impossible. A new piece of technology changed Bob Simon's life. Now he's hoping to help others with physical disabilities enjoy the outdoors.
"I used to love to hunt and fish," he said.
But when Simon, who is from Rhinelander, lost his legs during a work accident in 2008, he didn't know if he'd be able to enjoy the outdoors again.
Two photographic exhibits to open next week at ArtStart
RHINELANDER - The artists paired together in ArtStart's next exhibition couldn't have much different backgrounds.
Next Friday, the Rhinelander gallery will open with two very diverse displays.
"We have two photographic exhibitions opening. One is a solo artist, so the whole gallery will be their work, and the other is an artist who worked with teens as a kind of therapy program, photography and art as therapy," said ArtStart Development Director Melinda Childs.
RHINELANDER - More than 50,000 people in Wisconsin apply for unemployment benefits every week.
Now, the state Department of Workforce Development wants to know how it can improve the unemployment insurance system.
"Our Unemployment Insurance Advisory Council really likes to get out there and hear firsthand from those who deal with that system directly. We're looking for their suggestions and their ideas on what we might do to make the system even better," said Dave Anderson, the Assistant Deputy Secretary for the state Department of Workforce Development.
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