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Businesses Learn About Quality Customer ServiceSubmitted: 05/08/2013
Story By Melissa Constanzer


RHINELANDER - We all like to be welcomed and treated well. That's especially true when we're customers at a store. Today, businesses went back to school to make sure they do that well.

The Rhinelander Chamber of Commerce organized a workshop held at Nicolet College. Businesses came to learn just how important good customer service is. They invited Sarah Pischer to speak from the Wisconsin Department of Tourism.

"I think the statistic that Sarah uses that's so great to keep in mind is that 68 percent of customers don't come back to a place of business because of an experience they had. They were either treated rudely or nobody acknowledged them when they walked in," says Lara Reed, Rhinelander Chamber of Commerce Director.

The class covered the basics of good customer service. This included things as simple as eye contact with customers, friendly greetings, and helping customers with any questions they have.

"Instead of seeing the owners and the managers, they're getting the word out and they're seeing that this is something for they're employees to just get a little refresher on," says Lara Reed.

The Chamber of Commerce will hold another workshop next week about identity theft.

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 IN OTHER NEWS
What We're Working OnSubmitted: 12/09/2016

- Tonight on Newswatch 12:

The lakes are expected to freeze soon, and many people are anxious to get out on the ice. However there are things you should keep in mind when heading out on the frozen lakes. Tonight we talk to a DNR warden about tips for staying safe on the ice.

A Rhinelander elementary school will be purchasing $2,000 worth of chrome books. We'll tell you how the students earned the funding.

We'll show you how a Woodruff company decorated the Governor's Mansion in Madison.

And tonight on Friday Night Blitz we'll bring you scores from high school games all across North Central Wisconsin as well as highlights from the following basketball games:

Boys:

Antigo vs. Lakeland

Crandon vs. Tomahawk

D.C. Everest vs. Merrill


Girls:

Laona/Wabeno vs. Crandon

That will be tonight on Friday Night Blitz at the end of Newswatch 12 at 10.


We'll bring you the details on these stories and more tonight on Newswatch 12 - news from where you live.

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OUTAGAMIE COUNTY - Two people died when a dump truck drove through a stop sign west of Green Bay Thursday afterrnoon.

The truck hit a car at the intersection of two county roads in Outagamie County.

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RHINELANDER - We often bring you stories of efforts to fight aquatic invasive species in the Northwoods during the summer. It's tempting to think that invasives don't pose a problem during the winter.

But conservation workers want you to rethink that idea. Species like Eurasian watermilfoil don't simply wither underwater in the winter.

"Eurasian watermilfoil is considered a perennial. However, I consider it an evergreen. A lot of people do," said Oneida County AIS Coordinator Stephanie Boismenue. "The reason being is it's winter-hardy. It's capable to live and grow underneath the ice."

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COLUMBUS, OH - Former astronaut and U.S. Sen. John Glenn has died in Ohio. He was 95.

Glenn became a national hero in 1962 when he became the first American to orbit the Earth.

Hank Wilson with the John Glenn School of Public Affairs says Glenn died Thursday afternoon at the James Cancer Hospital in Columbus.

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WAUSAU - Wausau police officers believe they're pretty good at caching criminals. But they say they're not so good at helping victims suffering from mental trauma. 

To try to fix that, the Wausau Police Department will hire a mental health therapist to serve in the Victim Resource unit. 

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LAONA - For the first time in his life, Melvin Casiano got to walk across a graduation stage.

"I feel nervous at the same time, but proud that I made it this far," said 19-year-old Casiano.

Casiano is one of 16 students that graduated from Blackwell Job Corps' first structural firefighting course.

It's an accomplishment that he never thought was possible.

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LANSING, MI - Michigan lawmakers may re-enact a wolf-hunting law declared unconstitutional by the state appeals court.

The Republican-led Senate voted 27-10 along party lines Thursday to define wolves as a game species and to authorize the state to designate game. The bill goes to the House.

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