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Businesses Learn About Quality Customer ServiceSubmitted: 05/08/2013
Story By Melissa Constanzer


RHINELANDER - We all like to be welcomed and treated well. That's especially true when we're customers at a store. Today, businesses went back to school to make sure they do that well.

The Rhinelander Chamber of Commerce organized a workshop held at Nicolet College. Businesses came to learn just how important good customer service is. They invited Sarah Pischer to speak from the Wisconsin Department of Tourism.

"I think the statistic that Sarah uses that's so great to keep in mind is that 68 percent of customers don't come back to a place of business because of an experience they had. They were either treated rudely or nobody acknowledged them when they walked in," says Lara Reed, Rhinelander Chamber of Commerce Director.

The class covered the basics of good customer service. This included things as simple as eye contact with customers, friendly greetings, and helping customers with any questions they have.

"Instead of seeing the owners and the managers, they're getting the word out and they're seeing that this is something for they're employees to just get a little refresher on," says Lara Reed.

The Chamber of Commerce will hold another workshop next week about identity theft.

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What We're Working OnSubmitted: 03/30/2017

- Tonight on Newswatch 12:

Every year, the federal government puts almost a half-billion dollars into public radio and television. But in his preliminary budget proposal earlier this month, President Trump pushed for cutting all of that funding. Tonight we talk to managers of public radio stations in Wausau and Rhinelander about how those cuts would affect their stations.

We'll tell you about a plan that would turn a former Rhinelander nursing home building into student housing.

And we talk to the Phelps Chamber of Commerce Director about new classes that will be a part of this Saturday's Maple Syrup Fest.

We'll bring you the details on these stories and more tonight on Newswatch 12 - news from where you live.

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ONEIDA COUNTY - 65 species of native mammals call Wisconsin home.

The DNR wants help collecting data about all of them.

"Snapshot Wisconsin" is a statewide wildlife monitoring program. It relies on volunteers to host a trail camera throughout the year.

"We ask a volunteer to set the camera out for us and go out and check it periodically, change the camera chip, change the batteries. Then they upload the photos to a central site," said DNR Wildlife Biologist Jeremy Holtz.

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MADISON - Republican Assembly Speaker Robin Vos says he's "generally supportive" a bill allowing the carrying of concealed weapons without a permit.

Vos told reporters Thursday he hasn't yet asked Assembly Republicans where they stand on the bill but that they plan to discuss the proposal.

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MADISON - The University of Wisconsin, K-12 schools and the Department of Natural Resources will all be in the spotlight as the Legislature's budget-writing committee completes three days of briefings.

The Joint Finance Committee meeting on Thursday comes after a 14-hour marathon Wednesday that saw Republicans on the panel disagreeing sharply with key planks of Gov. Scott Walker's budget.

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SCHOFIELD - Today begins the second and final day of ceremonies for fallen Everest Metro Police Detective Jason Weiland.

People already have begun saying their goodbyes.

Funeral services take place DC Everest High School.

You can find a link to a YouTube stream of the funeral services below.

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CRESCENT - Once Eurasian Water Milfoil invades a lake, it likely won't ever leave a lake.

The invasive species has slowly been making its way into lakes here in the Northwoods.

It first occurred in Squash Lake in Oneida County in 2009. The Lake Association had luck containing the plant by using divers.

"We decided to use divers to pull Eurasian Water Milfoil. Over the years we've worked with divers to do that. It cost roughly $25,000 a year to do that," said Squash Lake Association Board Member Craig Zarley.

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MINOCQUA - Minocqua's Northwoods Zip line Adventure Tours added new attractions for the upcoming season in hopes of bringing more people to the Northwoods.

The Northwoods Zip Line Adventure Tours has been a travel destination for thrill seekers around the country.

Owner Josh Russart wanted to bring an extreme outdoor activity to the Northwoods.

"We have something for everyone," said Russart.

But Russart wasn't content with just zip lining. He added more attractions every year since he opened the canopy tours in 2014. Last summer he added an aerial adventure tour.

General manager Andrew Warner says it's a mix of an obstacle course and zip lining.

"Our aerial adventure is going to offer a little bit more of a challenge for people that maybe are a little bit more of a thrill seeker," said Warner.

But Warner says not to worry if you prefer to keep your feet on the ground

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