Loading
Search
NEWS STORIES

Businesses Learn About Quality Customer ServiceSubmitted: 05/08/2013
Story By Melissa Constanzer


RHINELANDER - We all like to be welcomed and treated well. That's especially true when we're customers at a store. Today, businesses went back to school to make sure they do that well.

The Rhinelander Chamber of Commerce organized a workshop held at Nicolet College. Businesses came to learn just how important good customer service is. They invited Sarah Pischer to speak from the Wisconsin Department of Tourism.

"I think the statistic that Sarah uses that's so great to keep in mind is that 68 percent of customers don't come back to a place of business because of an experience they had. They were either treated rudely or nobody acknowledged them when they walked in," says Lara Reed, Rhinelander Chamber of Commerce Director.

The class covered the basics of good customer service. This included things as simple as eye contact with customers, friendly greetings, and helping customers with any questions they have.

"Instead of seeing the owners and the managers, they're getting the word out and they're seeing that this is something for they're employees to just get a little refresher on," says Lara Reed.

The Chamber of Commerce will hold another workshop next week about identity theft.

Text Size: + Increase | Decrease -
| Print Story | Email Story
Sponsored in part by HodagSports.com





 IN OTHER NEWS
What We're Working OnSubmitted: 02/24/2017

- Tonight on Newswatch 12:

About 4.2 inches of snow has fallen already as a winter storm warning is in effect until 6:00 AM Saturday. We'll keep you up to date and let you know what to expect until tomorrow morning.

If you think brushing the snow off your car is a hassle for you, just think about what it's like for car dealerships to brush off multiple cars. We'll take you to a Rhinelander auto dealer and find out how the process works.

We'll take you to Tomahawk to hear from local officials about their take of the Police seizures bill that Wisconsin legislatures are proposing.

We'll bring you the details on these stories and more tonight on Newswatch 12 - news from where you live.

+ Read More

HAYWARD - Organizers of the American Birkebeiner ski race have canceled this year's event in northern Wisconsin.

A snow storm that's dumped more than 10 inches of snow in parts of Wisconsin since Thursday missed the Hayward and Cable area where the annual cross-country race is held. Officials say record high temperatures and rain recently have left the Birkie course unsafe for a race on Saturday.

+ Read More

CHICAGO - A federal appeals court hears arguments in a pair of cases involving Wisconsin's voting laws.

The U.S. 7th Circuit Court of Appeals was hearing arguments Friday in the cases that involve Wisconsin's voter ID and early voting laws.

+ Read More

Play Video

TOMAHAWK - In the Northwoods, you don't often hear of people trying to extend winter.

But this year, Andrew Bartelt had no choice.

Bartelt is one of the owners of the Tomahawk Speedway, and he and his crew have been working hard to get everything ready for the Winter Hatchet Nationals this weekend.

+ Read More

Play Video

NORTHWOODS - Friday's snowstorm will keep student athletes on edge during their playoff games over the weekend. 

The girls' basketball playoffs continue on Friday, but if schools cancel games it could cause some problems on the court.

Lakeland is scheduled to play Mosinee at home on Friday.

If school gets canceled, Friday's game would move to Saturday and the regional final game would move to Sunday.

This leaves players with one fewer day to prepare for the sectional finals.

+ Read More

EAGLE RIVER - The owner of Nobbe's North on Highway 70 in Eagle River knew that one day someone would buy a winning lottery ticket from her store. On Wednesday, her prediction came true.

+ Read More

Play Video

MINOCQUA - People suffering from alcohol and drug addiction can now seek treatment at a new center in Minocqua.

The Family Health Center of Marshfield opened its new clinic Thursday.

The HOPE Consortium is a group of medical providers dedicated to treating addiction. 

FHC Executive Director Greg Nycz said they came together to make this center happen.

+ Read More
+ More General News
Search: 





Click Here