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Businesses Learn About Quality Customer ServiceSubmitted: 05/08/2013
Story By Melissa Constanzer

Businesses Learn About Quality Customer Service
RHINELANDER - We all like to be welcomed and treated well. That's especially true when we're customers at a store. Today, businesses went back to school to make sure they do that well.

The Rhinelander Chamber of Commerce organized a workshop held at Nicolet College. Businesses came to learn just how important good customer service is. They invited Sarah Pischer to speak from the Wisconsin Department of Tourism.

"I think the statistic that Sarah uses that's so great to keep in mind is that 68 percent of customers don't come back to a place of business because of an experience they had. They were either treated rudely or nobody acknowledged them when they walked in," says Lara Reed, Rhinelander Chamber of Commerce Director.

The class covered the basics of good customer service. This included things as simple as eye contact with customers, friendly greetings, and helping customers with any questions they have.

"Instead of seeing the owners and the managers, they're getting the word out and they're seeing that this is something for they're employees to just get a little refresher on," says Lara Reed.

The Chamber of Commerce will hold another workshop next week about identity theft.

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RHINELANDER - A Rhinelander mom said her lifestyle completely changed when a new neighbor moved in. 

She used to love the close proximity and the ability to walk to almost anything in town.

She has two young kids and regularly checks the sex offender registry. 

The Rhinelander mom wishes to stay anonymous. We'll refer to her as Linda. 

Linda found out a sex offender moved in a few doors down from her by flipping through a local newspaper, She saw a small box at the bottom page with a notification. 

"He kind of just snuck in," said Linda. 

William Huntington moved close to Linda's house in May. However, Linda says she knew nothing until she did research of her own in July. 

"When I saw what he was found guilty of I was in shock. I was in complete shock," said Linda. 

He was convicted in Dane County for repeatedly sexually assaulting his 8- year- old neighbor about twenty years ago. He's now required to wear a lifetime GPS monitoring system. 

Dana Wszalek works with the Department of Corrections in Rhinelander as a Regional Chief. Her office supervises people like Huntington in the community.

"What we do is not a cookie cutter type of approach to supervision; it's relative to what their risks are based on their case dynamics," said Wszalek. 

State law requires high risk sex offender to live at least 1,500 feet from churches, schools and playgrounds. Restrictions on other sex offenders are left to local offices. 

The Oneida County Sheriff's Office says there are no ordinances for sex offenders in Oneida County.

"They have different life experiences. They are a part of the community," said Wszalek. 

Wszalek understands the wariness community members might feel.

"As a parent it's important to be aware of who's in your neighborhood," said Wszalek. 

Linda said one of her 6- year- old child was planning on walking to school with friends this year, but instead they'll get driven.

"I feel like the neighborhood we moved into to be able to have these things has been taken away," said Linda.

Linda said she was shocked she didn't get a call or knock on her door from law enforcement.

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Chagnon was convicted of child pornography possession in 2003.

He was released in 2014, but soon ended up under arrest again for using newspaper clippings of girls' pictures to make a booklet.  That booklet had more than 270 photos in it, many from the Lakeland Times.

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