Loading
Search
NEWS STORIES

Businesses Learn About Quality Customer ServiceSubmitted: 05/08/2013
Story By Melissa Constanzer


RHINELANDER - We all like to be welcomed and treated well. That's especially true when we're customers at a store. Today, businesses went back to school to make sure they do that well.

The Rhinelander Chamber of Commerce organized a workshop held at Nicolet College. Businesses came to learn just how important good customer service is. They invited Sarah Pischer to speak from the Wisconsin Department of Tourism.

"I think the statistic that Sarah uses that's so great to keep in mind is that 68 percent of customers don't come back to a place of business because of an experience they had. They were either treated rudely or nobody acknowledged them when they walked in," says Lara Reed, Rhinelander Chamber of Commerce Director.

The class covered the basics of good customer service. This included things as simple as eye contact with customers, friendly greetings, and helping customers with any questions they have.

"Instead of seeing the owners and the managers, they're getting the word out and they're seeing that this is something for they're employees to just get a little refresher on," says Lara Reed.

The Chamber of Commerce will hold another workshop next week about identity theft.

Text Size: + Increase | Decrease -
| Print Story | Email Story
Sponsored in part by HodagSports.com





 IN OTHER NEWS

RHINELANDER - Lumberjacks returned to Rhinelander Saturday for the 3rd annual Boom Lake Log Jam.

The event celebrates the city's logging history while showing off both old and new lumberjack skills.

+ Read More

MANITOWOC - A Manitowoc doctor is charged in federal court with drug trafficking. A grand jury this week indicted Dr. Charles Szyman on 19 counts of unlawfully prescribing prescription drugs.

+ Read More

WAUSAU - Police in Wausau expect to forward forgery charges to the Marathon County District Attorney against four people after finding counterfeit money in the area.

Patrick J. Eppolite Jr., 22; Michael A. Beck, 27; Jeremy J. Hess, 36; and Amanda M. Bender, 32, are currently in jail on probation holds, but investigators believe they're connected to some counterfeit $20 bills in the area, according to the Wausau Police Department.

+ Read More

Play Video

STEVENS POINT - David Appel doesn't say too much these days.  Instead, he lets his artwork speak for him.

"Oh yeah, he likes to show them off," David's son Dan said.

The recently turned 82-year-old spends his days in the Portage County Skilled Nursing Facility. His family often spends their weekly visit admiring the oil paintings he once crafted.

"I wouldn't call it a shock, but I didn't know he had that artistic skill," Dan Appel said.

+ Read More

GREEN BAY - Prosecutors have charged a 26-year-old man accused of fatally stabbing his ex-girlfriend and her mother and injuring a third person in the Green Bay area.

Jacob Cayer of Ashwaubenon was charged Friday with two counts of first-degree intentional homicide. WLUK-TV reports Cayer also is charged with attempted first-degree intentional homicide, burglary, and bail jumping.

+ Read More

Play Video

RHINELANDER - This week, a 7-year-old put his life in danger to save his baby sister and little brother from a house fire near downtown Rhinelander.

On Friday, the Rhinelander Fire Department honored that little boy for his bravery.

Rhinelander firefighters now call Adam Granger, 7, a hero.

"He tells me over and over how he wasn't scared and just wanted to save his sister's life and didn't want her to die," said Jenny Schroeder, Adam's mother.

+ Read More

Play Video

MERCER - You don't expect to see crowds in secluded parts of Iron County, but loons tend to be a big draw.

"There's a lot of people who have had interest in loon research," said DNR wildlife biologist John Olson.

+ Read More
+ More General News
Search: 




Click Here