RHINELANDER - We all like to be welcomed and treated well. That's especially true when we're customers at a store. Today, businesses went back to school to make sure they do that well.
The Rhinelander Chamber of Commerce organized a workshop held at Nicolet College. Businesses came to learn just how important good customer service is. They invited Sarah Pischer to speak from the Wisconsin Department of Tourism.
"I think the statistic that Sarah uses that's so great to keep in mind is that 68 percent of customers don't come back to a place of business because of an experience they had. They were either treated rudely or nobody acknowledged them when they walked in," says Lara Reed, Rhinelander Chamber of Commerce Director.
The class covered the basics of good customer service. This included things as simple as eye contact with customers, friendly greetings, and helping customers with any questions they have.
"Instead of seeing the owners and the managers, they're getting the word out and they're seeing that this is something for they're employees to just get a little refresher on," says Lara Reed.
The Chamber of Commerce will hold another workshop next week about identity theft.
RHINELANDER AND MINOCQUA - Summer gets us outside playing games on the lake or in the yard, but with cooler temperatures this year, trips to the lake may not be as popular.
That impacts certain businesses in a good way. Imaginuity toys stores in Minocqua and Rhinelander have noticed a difference in the toys they've sold this summer.
"We're definitely getting a lot more traffic with the cooler temperatures. A lot more people in the door, which we're loving. We are seeing a lot more people buying more project based items. They're buying a lot of the active play but not so much the water active," said Jessica Hatch, Store Manager.
NORTHWOODS - A warming climate could challenge many of the plants and animals that live in the Northwoods.
People in Boulder Junction learned about some of those risks at the Community Center Thursday night.
The speaker says even though we've had harsh winters these past two years, the lack of ice in the long term could impact fish, evaporation rate and skiing.
"Winter's kind of the limiting factor of the Northwoods. So when you reduce winter, those species that are adapted to being here in this kind of winter, they're going to move further north and actually follow where the winter is because, it's hard to believe, but a lot of species can't live in warmer temperatures," said Naturalist John Bates.
Wausau business man will spend 11 years in prison for fraud in 5 counties
NORTHWOODS - A former Wausau business man will spend 11 years in prison for defrauding more than a million dollars from homeowners and investors.
54-year-old Jay Fischer was found guilty of felonies of racketeering, theft, and fraud. He committed mortgage fraud through his Marathon County business Valley Title. He embezzled about $1million by failing to pay off old mortgages after homeowners got new ones. He did this to people in 5 counties including Vilas, Marathon, and Wood.
PRICE COUNTY - Vietnam War veterans didn't get the "welcome home" they deserved when coming home from the war. But now, more than 50 years after the conflict, in Price County they are receiving appreciation for their sacrifices.
The Vietnam Veterans Commemorative Trail was officially dedicated on July 17th at the VFW Post 8491 in Prentice. The idea came up at a Price County Commanders call, a meeting made up of all the post commanders and commissioners for Price County, and this monument is anything but 'little'.
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