Loading

67°F

68°F

72°F

65°F

72°F

66°F

67°F

71°F

72°F
NEWS STORIES

Businesses Learn About Quality Customer ServiceSubmitted: 05/08/2013

RHINELANDER - We all like to be welcomed and treated well. That's especially true when we're customers at a store. Today, businesses went back to school to make sure they do that well.

The Rhinelander Chamber of Commerce organized a workshop held at Nicolet College. Businesses came to learn just how important good customer service is. They invited Sarah Pischer to speak from the Wisconsin Department of Tourism.

"I think the statistic that Sarah uses that's so great to keep in mind is that 68 percent of customers don't come back to a place of business because of an experience they had. They were either treated rudely or nobody acknowledged them when they walked in," says Lara Reed, Rhinelander Chamber of Commerce Director.

The class covered the basics of good customer service. This included things as simple as eye contact with customers, friendly greetings, and helping customers with any questions they have.

"Instead of seeing the owners and the managers, they're getting the word out and they're seeing that this is something for they're employees to just get a little refresher on," says Lara Reed.

The Chamber of Commerce will hold another workshop next week about identity theft.

Story By: Melissa Constanzer

Text Size: + Increase | Decrease -
 Print Story Print Story | Email Story Email Story
Sponsored in part by HodagSports.com





 IN OTHER NEWS
Update-Man dead after being pulled from a Vilas County LakeSubmitted: 07/31/2014

Play Video

CONOVER - We now know the man pulled from the water of a Vilas County lake Wednesday died.

The Sheriff's Department says the man was in Upper Buckatabon Lake in Conover.

They now say the man collapsed over the side of his boat before being rescued from the water.

The first call to the sheriff's department yesterday afternoon said it appeared the man was hit by his own boat.

+ Read More
Wisconsin Supreme Court upholds voter identification lawSubmitted: 07/31/2014

MADISON - The Wisconsin Supreme Court ruled Thursday morning voters can be required to show photo identification at the polls.

But that law remains blocked by a federal court decision.

The law was struck down in April by a federal judge in Milwaukee.

His ruling is under appeal.

A federal appeals court would have act for the voter I-D law to take effect.

Four lawsuits have been filed over the law passed in 2011.

The Wisconsin Supreme Court issued rulings in two cases on the question Thursday morning, concluding in both that the law was constitutional.

+ Read More
Law limiting collective bargaining upheldSubmitted: 07/31/2014

MADISON - After protests, recall elections and lawsuits, a state supreme court decision came down Thursday morning on the law that effectively ended collective bargaining for most public workers.

The court has upheld the 2011 law in a split decision.

The court ruled 5-2 Thursday morning that the law is valid.

The decision came in a challenge filed by the Madison teachers union and a union representing Milwaukee public workers.

+ Read More
UPDATE: One man dies after plane crashed at EAASubmitted: 07/31/2014

OSHKOSH - UPDATE: 7-31-14 8:20pm CDT

The Experimental Aircraft Association says a pilot was killed and his passenger seriously injured when a plane crashed at the Oshkosh airport where planes taking part in the annual AirVenture convention land.

EAA spokesman Dick Knapinksi says the plane went down on the southeast side of Wittman Regional Airport about 9:30 a.m. Thursday.

Knapinski says the man piloting the custom-built Breezy aircraft died from his injuries. The pilot's female passenger is in serious condition.

Names and hometowns of those involved were not immediately released.

+ Read More
Sokaogon Chippewa Health Fair draws attention to well-being on reservation with unique challengesSubmitted: 07/31/2014

Play Video

MOLE LAKE - Health workers often face different challenges on the Sokaogon Chippewa reservation in Mole Lake compared to elsewhere in the Northwoods.

"I think they're a little different. We have a (few) more challenges. Sometimes, for a lot of people, it's more crisis than prevention, or preventative services," said Tammy Queen, who works at the Sokaogon Chippewa Health Clinic. "A lot of times, they'll come in when something's bad instead of coming in before something gets really bad."

On Thursday, the tribe wanted to get people thinking about their health before problems occur.

+ Read More
Look out for fake checksSubmitted: 07/31/2014

Play Video

ANTIGO - You should look out for fake checks if you live in the Antigo.

Police believe a white man, a white woman and a black man are trying to use the checks in the area.

The group is driving a white four door Mercury Cougar. There should be damage on the driver's side hood above the headlight.

Police say the checks have business names of Grainger, Viking Electric and Northwoods fire protection. They also may be written out to Renee Reefer, Renee Rewler or Joseph Norris.

+ Read More
Former school janitor will spend three years in prison for having child porn Submitted: 07/31/2014

Play Video

PHELPS - A former janitor for the School District of Phelps will spend three years in prison for having child porn.

Richard Buell, 62, pled guilty to two counts of possession of child pornography.

The district attorney dismissed the eight other counts of child pornography.

Buell will also spend three years on extended supervision.

He can't have any contact with children.

He also can't have access to a computer or the internet.

+ Read More
+ More General News
Search: 




Click Here