Loading

39°F

40°F

42°F

38°F

42°F

38°F

39°F

44°F

42°F
NEWS STORIES

Businesses Learn About Quality Customer ServiceSubmitted: 05/08/2013
Melissa Constanzer
Morning Meteorologist/Reporter
mconstanzer@wjfw.com


RHINELANDER - We all like to be welcomed and treated well. That's especially true when we're customers at a store. Today, businesses went back to school to make sure they do that well.

The Rhinelander Chamber of Commerce organized a workshop held at Nicolet College. Businesses came to learn just how important good customer service is. They invited Sarah Pischer to speak from the Wisconsin Department of Tourism.

"I think the statistic that Sarah uses that's so great to keep in mind is that 68 percent of customers don't come back to a place of business because of an experience they had. They were either treated rudely or nobody acknowledged them when they walked in," says Lara Reed, Rhinelander Chamber of Commerce Director.

The class covered the basics of good customer service. This included things as simple as eye contact with customers, friendly greetings, and helping customers with any questions they have.

"Instead of seeing the owners and the managers, they're getting the word out and they're seeing that this is something for they're employees to just get a little refresher on," says Lara Reed.

The Chamber of Commerce will hold another workshop next week about identity theft.

Text Size: + Increase | Decrease -
Print Story | Email Story
Sponsored in part by HodagSports.com





 IN OTHER NEWS
Antigo Marching Band takes third place at state competitionSubmitted: 10/20/2014

WHITEWATER - The Antigo marching band took third place at state on Saturday. The competition was held in Whitewater.

The marching band had a successful season this year. The band won first place at four competitions.

This was the 13th year the band has gone to state. Last year they took second.

+ Read More
Veteran survey focusing on improving communication between veterans, state veterans agency Submitted: 10/20/2014

WISCONSIN - A new online survey could lead to better service for Wisconsin veterans. The Wisconsin Department of Veterans Affairs wants to find out how it can better help veterans.

The survey asks for anonymous information and then asks what veteran programs users know information about.

Wisconsin Department of Veterans Affairs Marketing Manager Dan Buttery says the goal is to get veterans and their families more familiar with veteran programs.

+ Read More
Man dies in tractor rolloverSubmitted: 10/20/2014

TOWN OF WILTON - A 66-year-old Kendall man is dead after a tractor accident in Monroe County.

Sheriff Peter Quirin says the accident happened Sunday evening on a farm in the Town of Wilton.

The driver of the tractor was compacting silage when the tractor rolled over, killing him.

The sheriff's office identifies the victim as Gale Burkhalter.

+ Read More
Room tax funds marketing opportunities for events, non-profitsSubmitted: 10/20/2014

RHINELANDER - If you stay at a motel or resort, you may notice an extra tax on your bill.

A room tax is an extra tax placed on overnight stays.

Lodges and resorts in the City of Rhinelander and Town of Pelican collect room tax.

Now you may be able to get some of that money.

+ Read More
Woodruff man charged with driving drunk, stealing and damaging property at Minocqua's WalmartSubmitted: 10/20/2014

RHINELANDER - A Woodruff man faces multiple charges for allegedly driving drunk, stealing and damaging property.

The criminal complaint says police got a call last Monday.

Timothy Brewster was allegedly knocking stuff off shelves at Minocqua's Walmart.

Security video from Walmart shows Brewster driving his car into a cart corral.

The video also shows him stumbling and knocking items from the shelf on the floor.

Brewster fought with officers when they tried to arrest him.

+ Read More
High school opens doors to community membersSubmitted: 10/20/2014

RHINELANDER - School districts in the Northwoods hope state legislators will change the way local public schools are funded.

Right now, the school funding formula hurts property-rich, but income-poor, districts like Rhinelander.

Rhinelander administrators warn if Madison doesn't make a funding change, they face cutting programs or asking voters for more money through a referendum.

+ Read More
Police: Indiana suspect in 7 slayings hints at more killingsSubmitted: 10/20/2014

HAMMOND, IN - Police investigating the slayings of seven women whose bodies were found over the weekend in Indiana say the suspect has told them that he may have killed people going back 20 years.

Hammond Police Chief John Doughty said during a news conference Monday that the suspect, identified as Darren Vann, is being cooperative with investigators. Vann was convicted of sexual assault in Texas in 2009 and now lives in Gary.

+ Read More
+ More General News
Search: 




Click Here