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NEWS STORIES

Businesses Learn About Quality Customer ServiceSubmitted: 05/08/2013

Melissa Constanzer
Morning Meteorologist/Reporter
mconstanzer@wjfw.com


RHINELANDER - We all like to be welcomed and treated well. That's especially true when we're customers at a store. Today, businesses went back to school to make sure they do that well.

The Rhinelander Chamber of Commerce organized a workshop held at Nicolet College. Businesses came to learn just how important good customer service is. They invited Sarah Pischer to speak from the Wisconsin Department of Tourism.

"I think the statistic that Sarah uses that's so great to keep in mind is that 68 percent of customers don't come back to a place of business because of an experience they had. They were either treated rudely or nobody acknowledged them when they walked in," says Lara Reed, Rhinelander Chamber of Commerce Director.

The class covered the basics of good customer service. This included things as simple as eye contact with customers, friendly greetings, and helping customers with any questions they have.

"Instead of seeing the owners and the managers, they're getting the word out and they're seeing that this is something for they're employees to just get a little refresher on," says Lara Reed.

The Chamber of Commerce will hold another workshop next week about identity theft.

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 IN OTHER NEWS

TOMAHAWK - Thousands of people came out Sunday to see the Main Street Memories Car Show in Tomahawk.

People from as far as Minnesota came to see about 300 cars.

Tomahawk Main Street Inc. hosted the show, which has been going on for 21 years. Adults and kids came out to see many different cars, the oldest being a 101-year-old 1914 Model T Ford.

Cars ranged in color and style.

"This is a 1937 three quarter truck, military vehicle," said American Legion Post Commander Lowell Liberty. "It holds the capacity of two guys in the front, and six, or an infantry squad in the back."

Kids could also enjoy a petting zoo and games throughout the afternoon. Car owners hope more people come and enjoy the show next year.

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ST. GERMAIN - There might not be snow on the ground right now, but that doesn't mean people can't enjoy snowmobiles. 

More than 5,000 people were in St. Germain on Sunday for the Classic Sled Roundup. 

The Snowmobile Hall of Fame in St. Germain organized the event.

This is the 11th year of the event. 

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RHINELANDER - Many people in the Northwoods got the chance to try out canoes, kayaks, and paddle boards this weekend.

Mel's Trading Post held a paddle demo day in Rhinelander.

Anyone could come out to Hodag Park to try out the equipment.

The store's owner thinks it's good for people to try boats out before buying them. 

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WISCONSIN DELLS - A 21-year-old Chicago man who went missing in the Wisconsin River near the Wisconsin Dells remains missing.

Police in Columbia County are using sonar to try and find his body. Police say the man went under water around 7:15pm on Saturday while swimming to shore and didn't resurface.

Divers worked until midnight to find the man. Search efforts continued Sunday morning. Police say the man was fishing on a rock island area and appeared to get caught in a current while swimming back to shore.

Family members and witnesses tried to help him but couldn't. The victim's name is not being released at this time.

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STAR LAKE - Three people remain in the hospital after a car crossed the center line on County Highway K in Star Lake on Saturday.

The Vilas County Sheriff's Office got the call of an accident around 3:45pm Saturday.

51-year-old Eric Sather of Conover was heading east when he crossed the center line and hit another car. 67-year-old John Schroeder from New Holstein and his wife, Jane, were in the other car.

One male driver was flown to Aspirus Hospital in Wausau, while the female passenger was taken to Howard Young Medical Center in Woodruff. The other male driver was taken to Eagle River Memorial Hospital and later flown to Marshfield.

Alcohol may be a factor in the crash.

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RHINELANDER - The Pioneer Park Historical Complex in Rhinelander opened Saturday for the season.

More than 75 people came to check out the museum in the first two hours it was opened.

It takes a while for workers to get used to working at the complex again.

"We haven't done this since last October, September, you know, and so it's like 'oh okay, how do I do this?'" says Pioneer Park Historical Complex Coordinator Aprelle Rawski.

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WOODRUFF - Two events in Woodruff helped raise money for two local groups.

On Saturday there was a craft fair and car show at the Woodruff Town Hall.

The Dr. Kate Museum organized the craft fair.

The money made went to a scholarship the museum gives out.

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