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NEWS STORIES

Businesses Learn About Quality Customer ServiceSubmitted: 05/08/2013
Story By Melissa Constanzer


RHINELANDER - We all like to be welcomed and treated well. That's especially true when we're customers at a store. Today, businesses went back to school to make sure they do that well.

The Rhinelander Chamber of Commerce organized a workshop held at Nicolet College. Businesses came to learn just how important good customer service is. They invited Sarah Pischer to speak from the Wisconsin Department of Tourism.

"I think the statistic that Sarah uses that's so great to keep in mind is that 68 percent of customers don't come back to a place of business because of an experience they had. They were either treated rudely or nobody acknowledged them when they walked in," says Lara Reed, Rhinelander Chamber of Commerce Director.

The class covered the basics of good customer service. This included things as simple as eye contact with customers, friendly greetings, and helping customers with any questions they have.

"Instead of seeing the owners and the managers, they're getting the word out and they're seeing that this is something for they're employees to just get a little refresher on," says Lara Reed.

The Chamber of Commerce will hold another workshop next week about identity theft.

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The fair took place July 22-26.

Last year, the fair was held the same weekend as the Wisconsin Valley Fair in Wausau.

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MERRILL - Merrill may get a new grandstand by next summer.

On Monday the city sent out proposal requests for companies to bid on.

The grandstand will go in the Lincoln County Fairgrounds near the location of the old grandstand. That was destroyed in 2011 by a tornado. It sat about 1,800 people on benches, and city leaders said those seats were uncomfortable.

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NORTHERN WISCONSIN - Many colleges across Wisconsin ban tobacco on campus. Now, Northcentral Technical College can join that group.

As of August 1st, all NTC campuses ban tobacco on campus, including chewing tobacco and E-cigarettes. NTC staff sees this as a way to protect student health.

"As we looked at the overall wellness of our students, staff, and our visitors, we felt like that shift was a positive shift to make," said NTC Director of Student Development Shawn Sullivan. "But we made that shift with the intention of also offering resources and services to those students and staff who are interested in quitting the use of tobacco."

The change got rid of designated smoking zones. NTC staff says student feedback has been positive so far.

"Students appreciate the fact that they don't have to walk through smoke or see the tobacco use on campus," said Sullivan. "Obviously there are some students who have questions and we've been dealing with those students individually, offering to have conversations with them to get their feedback, because we think everybody's feedback is important."

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MERRILL - Some parents start to leave their kids home alone around nine years old, but that can make parents very nervous.

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The camp is specifically geared toward children that are ages 8-11 years old.

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- Wisconsin Attorney General Brad Schimel says he is still considering what steps to take next in reaction to new Obama administration rules designed to cut greenhouse gas emissions at power plants.

We'll have the details on this story and more tonight on Newswatch 12 - news from where you live.

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MADISON - The state Department of Natural Resources plans to unveil a new endangered species license plate.

The plate features a photograph of an eagle. DNR officials say the design was chosen from more than 2,000 entries from photographers.

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