RHINELANDER - We all like to be welcomed and treated well. That's especially true when we're customers at a store. Today, businesses went back to school to make sure they do that well.
The Rhinelander Chamber of Commerce organized a workshop held at Nicolet College. Businesses came to learn just how important good customer service is. They invited Sarah Pischer to speak from the Wisconsin Department of Tourism.
"I think the statistic that Sarah uses that's so great to keep in mind is that 68 percent of customers don't come back to a place of business because of an experience they had. They were either treated rudely or nobody acknowledged them when they walked in," says Lara Reed, Rhinelander Chamber of Commerce Director.
The class covered the basics of good customer service. This included things as simple as eye contact with customers, friendly greetings, and helping customers with any questions they have.
"Instead of seeing the owners and the managers, they're getting the word out and they're seeing that this is something for they're employees to just get a little refresher on," says Lara Reed.
The Chamber of Commerce will hold another workshop next week about identity theft.
UPDATE: The suspected shooter from a homicide in Tomahawk has been identified as Eric Lee Moen, 32. Tomahawk Police Chief Al Elvins confirmed Moen is being held in the Lincoln County Jail for a 1st-degree intentional homicide charge.
The Lincoln County Clerk of Courts reports Moen is being held on a $1 million cash bond. He has yet to appear in court, but an initial appearance has been set for Monday at 1:30 p.m.
Online court records show Moen was convicted of various traffic offenses. He was also convicted of misdemeanor battery in Portage County from a 2002 case.
Elvins plans to release more information Friday afternoon.
Tomahawk police identified the victim in the city's first shooting homicide in years. Friday morning, Police Chief Al Elvins announced Charles K. Ramp, 52, was shot and killed outside his home on W. Mohawk Drive Thursday night.
Police arrested the suspected shooter, a 32-year-old man from Wausau, but did not identify him. The suspect was found about 130 miles away in Lake Hallie, which is near Eau Claire.
EAGLE RIVER - Americans eat more than 46 million turkeys on Thanksgiving Day. That much thawing, handling, and cooking of turkeys means people can make mistakes.
The Vilas County Public Health Department wants to help people avoid exposing themselves to dangerous bacteria. It says frozen turkeys should always be thawed in the refrigerator or under running water.
"You don't want to set them out on your countertop for any amount of time to thaw them because that's when they're going to be in the 'danger zone.' The 'danger zone' is between 40 and 140 [degrees Fahrenheit], and that's when pathogens can grow," said Vilas County Registered Sanitarian Amy Springer.
ROSENDALE, WI - An explosion and fire at a cheese plant in Fond du Lac County sent one person to the hospital.
The sheriff's office says 36-year-old Travis Klotzbach, of Brandon, was using a cutting torch on an empty 55-gallon barrel in the auto shop at Knaus Cheese near Rosendale when the explosion happened just after 7 a.m. Friday.
RHINELANDER - Snow plows can't do their job very well when cars sit in their way. That's why Rhinelander's winter parking ban will return in just a couple of weeks.
Starting December 1st, cars can only park on designated sides of the street during the day. On even-numbered days, cars park on the side of the street with even addresses. On odd numbered days, cars must park on odd-numbered sides of the street.
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