Loading

44°F

44°F

45°F

44°F

45°F

44°F

44°F

45°F

45°F
NEWS STORIES

Businesses Learn About Quality Customer ServiceSubmitted: 05/08/2013

Melissa Constanzer
Morning Meteorologist/Reporter
mconstanzer@wjfw.com

Play Video

RHINELANDER - We all like to be welcomed and treated well. That's especially true when we're customers at a store. Today, businesses went back to school to make sure they do that well.

The Rhinelander Chamber of Commerce organized a workshop held at Nicolet College. Businesses came to learn just how important good customer service is. They invited Sarah Pischer to speak from the Wisconsin Department of Tourism.

"I think the statistic that Sarah uses that's so great to keep in mind is that 68 percent of customers don't come back to a place of business because of an experience they had. They were either treated rudely or nobody acknowledged them when they walked in," says Lara Reed, Rhinelander Chamber of Commerce Director.

The class covered the basics of good customer service. This included things as simple as eye contact with customers, friendly greetings, and helping customers with any questions they have.

"Instead of seeing the owners and the managers, they're getting the word out and they're seeing that this is something for they're employees to just get a little refresher on," says Lara Reed.

The Chamber of Commerce will hold another workshop next week about identity theft.

Text Size: + Increase | Decrease -
Print Story | Email Story
Sponsored in part by HodagSports.com





 IN OTHER NEWS
Fatal bike-truck crash in Oneida County UpdateSubmitted: 10/23/2014

ONEIDA COUNTY - A truck and a bicyclist collided along US 51 heading southbound near Leary Road early Thursday morning.

We now know the bicyclist has died.

+ Read More
New York leaders: Doctor has Ebola, 1st in citySubmitted: 10/23/2014

NEW YORK - A law enforcement official and a New York City official say a doctor who recently returned to the city after treating Ebola patients in West Africa has tested positive for the virus.

It's the first confirmed case in the city.

The officials received notification of preliminary test results and told The Associated Press but weren't authorized to discuss the case publicly before a Thursday night news conference.

+ Read More
Expera gets WEDC loan for headquarters improvementsSubmitted: 10/23/2014

Play Video

KAUKAUNA - Expera Specialty Solutions will use a $1 million loan to upgrade its headquarters in Kaukauna.

The company runs four mills in Wisconsin, including the ones in Rhinelander and Mosinee.

Expera will get the loan from the Wisconsin Economic Development Corporation (WEDC). That is the quasi-private state job creation agency.

+ Read More
State Representative will plead no contest, could face jail timeSubmitted: 10/23/2014

WISCONSIN - Wisconsin state representative Bill Kramer could spend nine months in jail.

Kramer faced trial next week for two felonies of second-degree sexual assault. The case won't go to trial, though. Kramer has agreed to a plea deal.

He'll plead no contest to two misdemeanors. Those were for fourth-degree sexual assault.

+ Read More
In-person absentee voting underwaySubmitted: 10/23/2014

Play Video

STATEWIDE - You can vote in the upcoming election before November 4th. In-person absentee voting started Monday.

Northwoods clerks say the process has been going smoothly.

Voters don't need a photo ID for this election because the US Supreme Court blocked a law requiring one for this election. But some people have still been confused about whether they need a photo ID.

+ Read More
Social media app causes problems for Medford High School, app banned from school groundsSubmitted: 10/23/2014

Play Video

MEDFORD - A Northwoods high school evacuated earlier this month because of an anonymous message on the social media app called Yik Yak. Someone posted a bomb threat on the app for Medford High School.

That hasn't been the only issue with the app. Some students used the app to anonymously bully their peers.

"People, especially students but even adults too, are much, much braver behind a computer screen," says Medford High School Dean of Students Justin Hraby.

+ Read More
International group considers Wisconsin one of four most improved states in energy efficiency Submitted: 10/23/2014

Play Video

WISCONSIN - An international energy efficiency group ranked Wisconsin in the top four most improved states in the U.S. when it comes to energy efficiency.

American Council for an Energy-Efficient Economy (ACEEE) is an international non-profit. The group pushes for better energy efficiency around the world.

They ranked Wisconsin 23rd in the U.S. last year, but Wisconsin made their most improved list for 2014.

"A shift in efficiency administrators had caused a temporary drop in saving," ACEEE State Policy Research Analyst Annie Gilleo said. "We are seeing that Wisconsin is once again realizing consistent levels of electricity and natural gas savings."

+ Read More
+ More General News
Search: 




Click Here