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NEWS STORIES

Businesses Learn About Quality Customer ServiceSubmitted: 05/08/2013

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RHINELANDER - We all like to be welcomed and treated well. That's especially true when we're customers at a store. Today, businesses went back to school to make sure they do that well.

The Rhinelander Chamber of Commerce organized a workshop held at Nicolet College. Businesses came to learn just how important good customer service is. They invited Sarah Pischer to speak from the Wisconsin Department of Tourism.

"I think the statistic that Sarah uses that's so great to keep in mind is that 68 percent of customers don't come back to a place of business because of an experience they had. They were either treated rudely or nobody acknowledged them when they walked in," says Lara Reed, Rhinelander Chamber of Commerce Director.

The class covered the basics of good customer service. This included things as simple as eye contact with customers, friendly greetings, and helping customers with any questions they have.

"Instead of seeing the owners and the managers, they're getting the word out and they're seeing that this is something for they're employees to just get a little refresher on," says Lara Reed.

The Chamber of Commerce will hold another workshop next week about identity theft.

Story By: Melissa Constanzer

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 IN OTHER NEWS
Northwoods composite panels could mean improvements for home foundations Submitted: 07/23/2014

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EAGLE RIVER - A new type of foundation could give you a better way to build a home, and the idea for the improvement starts right here in the Northwoods.

Composite Panel Systems in Eagle River builds composite panels for home foundations. Composite means anything made of two or more materials, which includes fiberglass in this case. The company describes the EPITOME Quality Foundation Wall as a revolutionary composite building solution for residential foundations.

The company makes them off site, and then they put them together on location. Composite Panel Systems' Scott Weber says that means a shorter build time compared to concrete foundations.

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Fourth suspect at large in interstate shootingSubmitted: 07/23/2014

MILWAUKEE - Authorities are looking for a fourth suspect in a shooting on an interstate in Milwaukee County.

Sheriff David Clarke says people in a minivan and another vehicle were shooting at each other in a ``running gun battle'' on Interstate 43 Tuesday afternoon. One vehicle struck the other and the minivan spun into the ditch near Fox Point. Three people in the van were arrested. Authorities say a fourth person left the scene.

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EPA cleans up chemicals from Lindey Cleaners buildingSubmitted: 07/23/2014

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RHINELANDER - You could find EPA crews cleaning chemicals out of a building in Rhinelander Wednesday.

It's been a year and a half since the city decided something needed to be done about the deteriorating Lindey Cleaners.

You might not notice much change on the outside of Lindey Cleaners, but inside crews from the Environmental Protection Agency were hard at work.

The building on Stevens Street has been empty since 2009. EPA workers think 100 to 150 different chemicals were inside the building.

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Spirit of the North: water ski team wins state titleSubmitted: 07/23/2014

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CONOVER - The Chain Skimmers Water Ski Team from Conover won the state title for their division last weekend in Wisconsin Rapids. Summer water ski shows are a wonderful part of the Spirit of the North.

"I don't know how to spend the summer anywhere else," said Jessica Clark.

She is one of about 35 skiers between the ages of 12 and 31 who spend their summers on Lake Pleasant in Conover. They come from Illinois, Wisconsin, Florida and Texas.

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Hoggie Doggies celebrates National Hot Dog DaySubmitted: 07/23/2014

WOODRUFF - Americans will eat about 7 billion hot dogs from Memorial Day to Labor Day. Wednesday, millions of Americans celebrated National Hot Dog day. That was the case in the Northwoods.

Hoggie Doggies Snack Shack is a staple in Woodruff. Their All-American favorite is the Chicago Style Dog.

The owner Judy Rossi has been there for 12 years and says they go through a lot of dogs.

"Last season we went through almost 17,000 hot dogs. This year we're on track for about 18,000," says Rossi. "Statistically we go through about 8 tons of potatoes in a season, which is close to 16,000 pounds for our homemade french fries. Those are some big numbers for this little place."

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Local union fundraiserSubmitted: 07/23/2014

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MERRILL - Members of a Northwoods union chapter gathered unique inspiration for a fundraiser - The Beatles.

Merrill-area Local 6 members gathered Wednesday on the Wisconsin flowage to raise money for groups in need of assistance. The union leaders organized boat rides, raffles, barbecues, and contests. The inspiration for the fundraiser came, in part, from the 1965 Beatles single Help!

"I found out it was the anniversary of the 'Help!' release from The Beatles record, and I decided, let's help our community," said Local 6 Vice President Valerie Nelson. "Our membership is very passionate about certain organizations within our community. One being the Lincoln County Humane Society, the local food pantry, and the American Cancer Society."

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Wisconsin to stop enforcing birth control lawSubmitted: 07/23/2014

MADISON - Gov. Scott Walker's administration will no longer enforce the state's contraception coverage law for employers with religious objections following a U.S. Supreme Court ruling last month.

The decision riled birth control advocates and Democrats, who said Wednesday that Wisconsin law is not affected by the decision.

The Supreme Court ruled that companies with religious objections, like Hobby Lobby, can avoid the contraceptives requirement of the federal health care overhaul law.

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