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Businesses Learn About Quality Customer ServiceSubmitted: 05/08/2013
Story By Melissa Constanzer

Businesses Learn About Quality Customer Service
RHINELANDER - We all like to be welcomed and treated well. That's especially true when we're customers at a store. Today, businesses went back to school to make sure they do that well.

The Rhinelander Chamber of Commerce organized a workshop held at Nicolet College. Businesses came to learn just how important good customer service is. They invited Sarah Pischer to speak from the Wisconsin Department of Tourism.

"I think the statistic that Sarah uses that's so great to keep in mind is that 68 percent of customers don't come back to a place of business because of an experience they had. They were either treated rudely or nobody acknowledged them when they walked in," says Lara Reed, Rhinelander Chamber of Commerce Director.

The class covered the basics of good customer service. This included things as simple as eye contact with customers, friendly greetings, and helping customers with any questions they have.

"Instead of seeing the owners and the managers, they're getting the word out and they're seeing that this is something for they're employees to just get a little refresher on," says Lara Reed.

The Chamber of Commerce will hold another workshop next week about identity theft.

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SUGAR CAMP - Students at Sugar Camp Elementary School invited their grandparents to join them at school on Friday. Grandparents toured classrooms, heard poems and stories, and ate lunch with family.

Jenna Erikson is a sixth grader at Sugar Camp. Her grandparents drive two hours from Colby every year to experience Grandparents Day with her.

"We read our speeches, then I showed my grandparents around the room a little bit," Erikson said. "It's really fun, and it's just a good time."

More than 130 grandparents visited their grandchildren at school. Sugar Camp has been hosting the event for decades.

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TOMAHAWK -
UPDATE: The suspected shooter from a homicide in Tomahawk has been identified as Eric Lee Moen, 32.  Tomahawk Police Chief Al Elvins confirmed Moen is being held in the Lincoln County Jail for a 1st-degree intentional homicide charge.

The Lincoln County Clerk of Courts reports Moen is being held on a $1 million cash bond.  He has yet to appear in court, but an initial appearance has been set for Monday at 1:30 p.m.

Online court records show Moen was convicted of various traffic offenses.  He was also convicted of misdemeanor battery in Portage County from a 2002 case.

Elvins plans to release more information Friday afternoon.




Tomahawk police identified the victim in the city's first shooting homicide in years.  Friday morning, Police Chief Al Elvins announced Charles K. Ramp, 52, was shot and killed outside his home on W. Mohawk Drive Thursday night.

Police arrested the suspected shooter, a 32-year-old man from Wausau, but did not identify him.  The suspect was found about 130 miles away in Lake Hallie, which is near Eau Claire.

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ANTIGO - Blaze orange and camouflage swarmed the front of Mills Fleet Farm in Antigo this morning.

People started lining up for Orange Friday 2017 around 4 a.m. for free hats and gift scratch offs!

More than 500 people filed in as the doors opened at 6 a.m.

The line didn't slow down for 15 minutes after that.

Many customers came to grab last-minute hunting gear including hunting licenses.

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EAGLE RIVER - Americans eat more than 46 million turkeys on Thanksgiving Day. That much thawing, handling, and cooking of turkeys means people can make mistakes.

The Vilas County Public Health Department wants to help people avoid exposing themselves to dangerous bacteria. It says frozen turkeys should always be thawed in the refrigerator or under running water.

"You don't want to set them out on your countertop for any amount of time to thaw them because that's when they're going to be in the 'danger zone.' The 'danger zone' is between 40 and 140 [degrees Fahrenheit], and that's when pathogens can grow," said Vilas County Registered Sanitarian Amy Springer.

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TOMAHAWK - The rain didn't stop a big crowd from going to an event that's become tradition.
The Tomahawk Chamber of Commerce hosted its 52nd Venison Feed.

 It kicks off the gun deer hunting season which starts tomorrow. 
 
You'll find grill master Gregg Albert at the same spot this year as he has for decades.

"From what we know it's one of the last in the country that even exist.

If I had to say one word it would be tradition," said Albert. 

The Tomahawk Chamber of Commerce's 52nd Venison Feed brought out some old timers and some newbies to kick off the start of the deer hunting season. 

Albert's grilled for about 33 years. 

I found Rhinelander's Steve Norman's on his sixth free venison burger. 

"Sweet it's good. I'm on my last one," said Norman.

He's not a hunter.

"I just fish like heck," said Norman. 

However, Norman still gets a lot out of the celebration. 

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Starting December 1st, cars can only park on designated sides of the street during the day.  On even-numbered days, cars park on the side of the street with even addresses.  On odd numbered days, cars must park on odd-numbered sides of the street.

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