Loading

69°F

78°F

67°F

67°F

72°F

67°F

80°F

67°F

67°F

80°F

67°F

83°F
Search
NEWS STORIES

Businesses Learn About Quality Customer ServiceSubmitted: 05/08/2013
Story By Melissa Constanzer


RHINELANDER - We all like to be welcomed and treated well. That's especially true when we're customers at a store. Today, businesses went back to school to make sure they do that well.

The Rhinelander Chamber of Commerce organized a workshop held at Nicolet College. Businesses came to learn just how important good customer service is. They invited Sarah Pischer to speak from the Wisconsin Department of Tourism.

"I think the statistic that Sarah uses that's so great to keep in mind is that 68 percent of customers don't come back to a place of business because of an experience they had. They were either treated rudely or nobody acknowledged them when they walked in," says Lara Reed, Rhinelander Chamber of Commerce Director.

The class covered the basics of good customer service. This included things as simple as eye contact with customers, friendly greetings, and helping customers with any questions they have.

"Instead of seeing the owners and the managers, they're getting the word out and they're seeing that this is something for they're employees to just get a little refresher on," says Lara Reed.

The Chamber of Commerce will hold another workshop next week about identity theft.

Text Size: + Increase | Decrease -
Print Story | Email Story
Sponsored in part by HodagSports.com





 IN OTHER NEWS

RHINELANDER - A Northwoods woman wants to make sure all children have something to read.

That was the inspiration behind Food for the Mind. 

Pauline Doucette started it ten years ago. 

The group gives out children's books at local food pantries, like Rhinelander, Tomahawk, and Antigo.

+ Read More

RHINELANDER - Resort owners in the Northwoods often collect stories from their guests, but rarely do guests teach owners about the history of their own resort.

+ Read More

MARATHON COUNTY - The search for a man on the run ended with the suspect shooting himself.

Marathon County Deputies were looking for someone wanted in Clark County after a gun was fired.

The car that person was in was later spotted between Athens and Edgar.

While police were waiting for backup, the man stopped the car and ran into the woods.

Deputies and a police K9 tracked the man for close to an hour.

They eventually found him in the back of a semi-trailer.

The man was armed with a hand gun.

Deputies told him to drop the gun, but he shot himself instead.

Outside agencies will be brought in to handle the investigation.

The man's name has not yet been released.

+ Read More

MERRILL - It can be a frustrating sight when your gas light comes on in the car.

But one north central Wisconsin fuel company may make it a little more pleasant going to the pump.

Riiser Engery and R-Stores will donate two cents for every gallon pumped on "Pride Pumps" to area schools districts.

+ Read More

NORTHWOODS - Children went back to school across the Northwoods Tuesday. That's why it's important to make sure you're prepared for anything.

Emergency workers say it's important to have a plan in place for all possible emergency situations. That plan should include emergency contacts, safe meeting locations, and emergency kits in homes and cars. Officials say taking time to plan and practice is crucial.

"Look at things before it happens," says Dawn Robinson, Oneida County Emergency Management Program Assistant. "Make sure your family, your loved ones, your neighbors, make sure everyone has a plan and practice those plans. That way when something does happen, it becomes more, that you know what to do, so be prepared as much as possible, and practice."

Part of being prepared is communication and knowing who to contact. Officials encourage parents to make sure that schools have up-to-date emergency contact information, especially for small children.

+ Read More

RHINELANDER - Anxious and excited kids will find more creative ways to learn this year at Crescent Elementary School in Rhinelander.

+ Read More

ONEIDA COUNTY - Drivers in Woodruff and Minocqua might want to avoid a popular shortcut soon. A several month long road project will start next week on County Highway J between Highways 51 and 47.

Last year, the intersection of County Highway J and Highway 51 was completely redone.

+ Read More
+ More General News
Search: 




Click Here