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NEWS STORIES

Businesses Learn About Quality Customer ServiceSubmitted: 05/08/2013

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RHINELANDER - We all like to be welcomed and treated well. That's especially true when we're customers at a store. Today, businesses went back to school to make sure they do that well.

The Rhinelander Chamber of Commerce organized a workshop held at Nicolet College. Businesses came to learn just how important good customer service is. They invited Sarah Pischer to speak from the Wisconsin Department of Tourism.

"I think the statistic that Sarah uses that's so great to keep in mind is that 68 percent of customers don't come back to a place of business because of an experience they had. They were either treated rudely or nobody acknowledged them when they walked in," says Lara Reed, Rhinelander Chamber of Commerce Director.

The class covered the basics of good customer service. This included things as simple as eye contact with customers, friendly greetings, and helping customers with any questions they have.

"Instead of seeing the owners and the managers, they're getting the word out and they're seeing that this is something for they're employees to just get a little refresher on," says Lara Reed.

The Chamber of Commerce will hold another workshop next week about identity theft.

Story By: Melissa Constanzer

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 IN OTHER NEWS
Volunteers start setting up Oneida County FairSubmitted: 07/28/2014

RHINELANDER - Volunteers started preparations Monday for the Oneida County Fair.

About 50 people helped set up.

A lot of work was completed ahead of schedule thanks to volunteers.

Fair leaders think most of the setup will be done Monday.

"We're hoping to be done pretty much today with the initial setup," says Fair Coordinator Nancy Gehrig. "K&M Amusement is already setting up today, which normally they aren't setting up until Tuesday. So yeah, we're ahead of the game already."

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Wisconsin schools get money for energy efficiencySubmitted: 07/28/2014

APPLETON - More Wisconsin school districts have begun to take advantage of a change in state law allowing them to borrow money to help fund energy efficient projects.

The Appleton Post-Crescent reports (http://post.cr/1plXwIE ) 55 districts raised more than $23 million without having to ask voters to approve a referendum. The amount raised has nearly tripled since the previous year.

The two-year-old law allows schools to borrow money for energy conservation projects over multiple years in a way that diffuses costs to taxpayers.

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Police search for hit and run driverSubmitted: 07/28/2014

MERRILL - Police need your help finding the driver of car involved in a hit and run accident over the weekend.

It happened around 3:30 in the morning on Saturday in the town of Merrill.

No one was hurt in the crash.

The victim was driving east on Hillside Drive, just west of County Rd K.

That's when a small silver car sideswiped the victim's dark blue Dodge Avenger.

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AirVenture gets underway this week in OshkoshSubmitted: 07/28/2014

OSHKOSH - Aviation enthusiasts from as many as 70 countries will gather in Oshkosh this week for the annual Experimental Aircraft Association's AirVenture.

The convention draws about a half million people to the weeklong event near Wittman Regional Airport.

Thousands of planes have already landed at the airport.

On Monday, NASA representatives will talk about their plan to take people to Mars starting in 2030.

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Trial date set for former Assembly Majority LeaderSubmitted: 07/28/2014

WAUKESHA - The former majority leader of the Wisconsin Assembly will go on trial in October for sexual assault.

State Representative Bill Kramer is accused of shoving a woman into a car, groping her and making inappropriate comments.

The charges date back to a GOP event in April 2011.

During a hearing Friday, a Waukesha County Circuit Judge set a jury trial for October 28th.

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Pilots take to the sky in Air Cup Race Submitted: 07/27/2014

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WAUSAU - You can find adrenaline and speed at a race track, but nothing compares to racing 300 miles per hour in the sky.

46 Pilots from across the country competed in the EAA AirVenture Cup Race. This is the 17th year racers took to the sky, but it's the first time they made a pit stop in Wausau.

The chairman for the race says it's all about having fun with your friends.

"It's really about how well you can fly your airplane. It promotes efficiency, flying accuracy, a flight planning; it's really just about having fun," said EAA AirVenture Cup Race Chairman Eric Whyte.

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Boat show displays restored wooden boats, raises money for medical researchSubmitted: 07/27/2014

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MINOCQUA - It can take years to restore an old wooden boat. But some wooden boat owners are willing to put that time in because the finished product can teach people about antique boats.

People got the chance to show off their boats at 22nd annual Antique Wooden Boat Show in Minocqua this weekend.

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