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Utility bills scam hitting customers who might be behind on paymentsSubmitted: 04/16/2013

Lane Kimble
Assistant News Director
lkimble@wjfw.com


RHINELANDER - A seemingly endless winter made for a tough year on utility bills. Some people are behind on payments and that could mean your provider shuts off services starting this week.

The latest scam is taking advantage of customers who find themselves stuck in that position.

Wisconsin Public Service customers say someone will call claiming to be from the company. They'll request money for unpaid accounts, claiming services will be shut down if you don't pay.

The scammer will suggest you buy a prepaid debit card or arrange for a cash pickup. WPS Community Relations Leader Leah Van Zile says those should be warning signs.

"They would not be offended at all if somebody says, 'You know, I'm not sure about this, I'm going to call back in,'" Van Zile said. "It's just a part of safety nowadays in the world that we operate."

What about if you actually are behind on your bill? Van Zile says there are still options to keep your lights and heat going.

All it takes is a phone call or a click.

"There may still be some dollars available for energy assistance, so if some of those folks haven't taken advantage of that program and they are income eligible, we really encourage them to contact the social services office for their county and see if there's some crisis dollars available," Van Zile said.

If you do think a scammer has called you, make sure to write down as much information about the caller as possible.

That includes the date and time, phone number and any description of the caller you can gather.

We have a link to the Wisconsin Home Energy Assistance Program below.

Related Weblinks:
Wisconsin Home Energy Assistance Program

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