RHINELANDER - We all like to be welcomed and treated well. That's especially true when we're customers at a store. Today, businesses went back to school to make sure they do that well.
The Rhinelander Chamber of Commerce organized a workshop held at Nicolet College. Businesses came to learn just how important good customer service is. They invited Sarah Pischer to speak from the Wisconsin Department of Tourism.
"I think the statistic that Sarah uses that's so great to keep in mind is that 68 percent of customers don't come back to a place of business because of an experience they had. They were either treated rudely or nobody acknowledged them when they walked in," says Lara Reed, Rhinelander Chamber of Commerce Director.
The class covered the basics of good customer service. This included things as simple as eye contact with customers, friendly greetings, and helping customers with any questions they have.
"Instead of seeing the owners and the managers, they're getting the word out and they're seeing that this is something for they're employees to just get a little refresher on," says Lara Reed.
The Chamber of Commerce will hold another workshop next week about identity theft.
MADISON - A convicted sex offender from Rhinelander can keep pictures of children he cut out of magazines.
A state appeals court dismissed new charges against Albert Chagnon Thursday.
Prosecutors charged the 33-year-old last year with 23 counts of intentionally photographing a minor without consent. Chagnon was about to be released from prison when a guard discovered a notebook in his pants containing photographs of fully-clothed young girls cut out of magazines or newspapers, including the Lakeland Times.
Chagnon argued that the charges should be dismissed because he didn't take the photographs. The 4th District Court of Appeals agreed with him Thursday, saying state law doesn't cover Chagnon's conduct.
WESCOTT - The body of a man who jumped in a Shawano County lake to rescue his 10-year-son has been recovered.
The body was found after authorities resumed a search of Shawano Lake early Thursday.
Shawano County Sheriff Adam Bieber says the boy was tubing on the lake without a lifejacket Wednesday and lost his grip while trying to get back on a pontoon boat. Bieber says the boy's father jumped in the water, and the boat carrying the boy's grandfather and 9-year-old brother drifted away.
Sheriff's officials found the 10-year-old boy in the water near a buoy.
RHINELANDER - A Norther Lights Tour scientist explained Rhinelander's role in potato breeding and genetic studies on Wednesday night.
Every year about 50,000 varieties of potato are tested to see if they could be commercially sold.
Only about one in a 100,000 will become a named potato variety.
"The Rhinelander agriculture research station on Highway C is really where that process starts by making the cross pollination, raising those plants for the first time in a greenhouse and then evaluating them in the fields there for a couple years," said UW- Madison Assistant Professor of Horticulture Jeffry Endelman.
WAUSAU - The Wausau School District will use a large grant to renovate the school's planetarium. The current Wausau School District planetarium was built in the late 1960s, and it needs some upgrades.
The school just received a $230 thousand grant to complete the project. It is expected to take two years to complete.
"The first year is running the software, showing it, using it in our classrooms in our curriculum," said planetarium director Chris Janssen. "Finding out, 'is this going to work 100% of the time?' Year two then is going to be the actual, physical structure upgrades. The dome will get replaced, seats, cement contractors will come in and tilt the floor and so-on."
The planetarium can hold 54 people, and organizers are hoping to keep it that way.
"For curricular needs, when you have two classes come in, and the classes are about 26 kids each, you gotta have that sweet spot of about 50-54 seats. When you tilt the floor, you lose some space, so I really want to try and keep it at about 50 seats."
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