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NEWS STORIES

Businesses Learn About Quality Customer ServiceSubmitted: 05/08/2013

Melissa Constanzer
Morning Meteorologist/Reporter
mconstanzer@wjfw.com

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RHINELANDER - We all like to be welcomed and treated well. That's especially true when we're customers at a store. Today, businesses went back to school to make sure they do that well.

The Rhinelander Chamber of Commerce organized a workshop held at Nicolet College. Businesses came to learn just how important good customer service is. They invited Sarah Pischer to speak from the Wisconsin Department of Tourism.

"I think the statistic that Sarah uses that's so great to keep in mind is that 68 percent of customers don't come back to a place of business because of an experience they had. They were either treated rudely or nobody acknowledged them when they walked in," says Lara Reed, Rhinelander Chamber of Commerce Director.

The class covered the basics of good customer service. This included things as simple as eye contact with customers, friendly greetings, and helping customers with any questions they have.

"Instead of seeing the owners and the managers, they're getting the word out and they're seeing that this is something for they're employees to just get a little refresher on," says Lara Reed.

The Chamber of Commerce will hold another workshop next week about identity theft.

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Wisconsin DNR reports $11.7m in timber salesSubmitted: 09/29/2014

WISCONSIN - The state Department of Natural Resources says Wisconsin saw record timber sales from state lands during the last fiscal year.

DNR Chief Forester Paul DeLong says timber sales totaled $11.71 million during the year that ended June 30. That's up from $10.8 million during fiscal year 2013.

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Naked, screaming man arrested at Capitol rotundaSubmitted: 09/29/2014

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The man appeared undressed in the rotunda around 4 p.m. Monday and began shouting at the top of his lungs. It was unclear what he was saying.

A Capitol Police officer quickly led him away.

Stephanie Marquis is a spokeswoman for the state Department of Administration, which oversees the Capitol Police. She says the man was screaming that he was Jesus Christ. She says he will be taken to jail on suspicion of disorderly conduct and lewd and lascivious behavior.

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Deer crashes may increase across the NorthwoodsSubmitted: 09/29/2014

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State patrol officers urge people to use caution when driving on dark highways.

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FAA: 2 weeks to reopen Chicago-area control centerSubmitted: 09/29/2014

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The FAA said Sunday it hopes to return the facility to full service by Oct. 13.

Authorities say a contract employee started a fire Friday at regional control center in suburban Aurora and then attempted to commit suicide. More than 2,000 flights were canceled that day at O'Hare and Midway international airports, disrupting travel nationwide.

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Local pharmacies and clinics prep flu vaccineSubmitted: 09/29/2014

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RHINELANDER - About 62 million Americans got their flu shot as of September 19.

Health leaders believe that the flu shot is the best way to prevent getting sick this season.

Pharmacies and clinics in the Northwoods are prepared to hand out flu shots.

The Centers for Disease Control and Prevention say manufacturers believe 151-159 million doses of flu vaccine will be produced this season.

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Learning in Retirement program offers variety of classes for retireesSubmitted: 09/29/2014

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LAC DU FLAMBEAU - Retiring in the Northwoods can be a great option for some people.

A local college wants to serve the community by offering classes for retirees.

Nicolet College's Learning in Retirement program offers everything from science classes to a tour of the WJFW studio.

"Learning is something, it becomes a passion to people. They've experienced it all through their lives. But it doesn't stop, we believe, at retirement," says Learning in Retirement past president Edward Lee.

Students in the Learning in Retirement program had the chance to learn more about Ojibwe culture.

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Jackson police use anti-heroin drug to revive manSubmitted: 09/29/2014

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The Milwaukee Journal Sentinel reports (http://bit.ly/1pBraGP ) police found a Milwaukee man unconscious on a commuter bus. An officer noticed his pupils were constricted and administered a dose of Narcan into the man's nose.

Police say the man regained consciousness around two minutes later and was able to communicate with authorities. He was taken to a hospital for treatment.

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