Loading

71°F

70°F

72°F

72°F

72°F

72°F

71°F

72°F

72°F
NEWS STORIES

Businesses Learn About Quality Customer ServiceSubmitted: 05/08/2013

Melissa Constanzer
Morning Meteorologist/Reporter
mconstanzer@wjfw.com

Play Video

RHINELANDER - We all like to be welcomed and treated well. That's especially true when we're customers at a store. Today, businesses went back to school to make sure they do that well.

The Rhinelander Chamber of Commerce organized a workshop held at Nicolet College. Businesses came to learn just how important good customer service is. They invited Sarah Pischer to speak from the Wisconsin Department of Tourism.

"I think the statistic that Sarah uses that's so great to keep in mind is that 68 percent of customers don't come back to a place of business because of an experience they had. They were either treated rudely or nobody acknowledged them when they walked in," says Lara Reed, Rhinelander Chamber of Commerce Director.

The class covered the basics of good customer service. This included things as simple as eye contact with customers, friendly greetings, and helping customers with any questions they have.

"Instead of seeing the owners and the managers, they're getting the word out and they're seeing that this is something for they're employees to just get a little refresher on," says Lara Reed.

The Chamber of Commerce will hold another workshop next week about identity theft.

Text Size: + Increase | Decrease -
Print Story | Email Story
Sponsored in part by HodagSports.com





 IN OTHER NEWS
What We're Working OnSubmitted: 09/23/2014

- Some political specialists believe the gubernatorial election spending total could top $50 million. A Milwaukee Journal report shows Democrats narrowly outspend Republicans this summer in TV advertising. Tonight on Newswatch 12 find out what that means for what you'll see on television and what it could mean for the election.

- Only about 700 people live in Prentice. You may not think a small community like it would need an airport. But local businesses depend on the Prentice Airport to bring in potential customers. Find out why the airport just got a grant, tonight on Newswatch 12.

- And the 128th Air National Guard is finishing their training at Camp American Legion. They are refurbishing a new cabin for the camp.

We'll have the details on these stories and more tonight on Newswatch 12 - news from where you live.

+ Read More
Art lovers travel from all over to go to painting and photography classes at TreehavenSubmitted: 09/23/2014

TOMAHAWK - People traveled from all over the country to take a class taught in Tomahawk.

Painting and Sketching in the Northwoods is being taught at Treehaven.

A photography class is also being offered.

Both classes take place over the next two weeks.

One of the teachers thinks this class is helpful because people stay at Treehaven for the duration of the course.

+ Read More
Wausau School District wants every student to have iPad or Chromebook by 2018Submitted: 09/23/2014

WAUSAU - The Wausau School District wants every student in the district to have either an iPad or Chromebook.

They hope to reach that goal by 2018.

Buying the computers and training could cost the district more than $2 million.

The district started giving out iPads to some students two years ago.

But the district might have to go to a referendum to get them to everyone.

+ Read More
Cancer scam father gets jail timeSubmitted: 09/23/2014

MERRILL - Late last year, a 20-year-old Merrill woman claimed she had cancer. Celina Winchell and her father asked at least 17 businesses in Lincoln and Marathon Counties to put out collection containers for donations to the family.

But Winchell never had cancer. In fact, investigators found she had nothing worse than a sinus infection.

On Tuesday, Winchell's father was sentenced for his role in the scam.

+ Read More
Home sales decline in AugustSubmitted: 09/23/2014

WISCONSIN - Sales of existing homes in Wisconsin have declined.

The Wisconsin Realtors Association reports sales dropped 5.7 percent in August compared to a year earlier.

Association board chairman Steve Lane says tighter inventory of properties in the state's metro areas could have slowed sales there.

+ Read More
How to take photos of the fall colors like a proSubmitted: 09/23/2014

EAGLE RIVER - Capturing the beauty of fall can be tricky for an amatuer photographer. When it comes to taking great fall pictures, there are many things that you can do to achieve success.

The red, yellow and orange leaves have begun to pop all across the Northwoods.
Whether you're using your iphone, or an expensive camera, you need to know your light.
One of the most important tips is what time of day to go out and shoot pictures.

+ Read More
Packers ticket scam hit fans outside of MarshfieldSubmitted: 09/23/2014

MARSHFIELD - More Wisconsin residents have reported they were victims of a Green Bay Packers ticket scam through which police say a 37-year-old Marshfield man stole tens of thousands of dollars.

Lt. Darren Larson of the Marshfield Police Department's detective bureau tells the News-Herald Media (http://mnhne.ws/1pqjCqg ) that football fans from outside the department's jurisdiction are coming forward. The Marshfield man, whose name hasn't been released by police, previously admitted to scamming local fans seeking Packers tickets.

+ Read More
+ More General News
Search: 




Click Here