RHINELANDER - We all like to be welcomed and treated well. That's especially true when we're customers at a store. Today, businesses went back to school to make sure they do that well.
The Rhinelander Chamber of Commerce organized a workshop held at Nicolet College. Businesses came to learn just how important good customer service is. They invited Sarah Pischer to speak from the Wisconsin Department of Tourism.
"I think the statistic that Sarah uses that's so great to keep in mind is that 68 percent of customers don't come back to a place of business because of an experience they had. They were either treated rudely or nobody acknowledged them when they walked in," says Lara Reed, Rhinelander Chamber of Commerce Director.
The class covered the basics of good customer service. This included things as simple as eye contact with customers, friendly greetings, and helping customers with any questions they have.
"Instead of seeing the owners and the managers, they're getting the word out and they're seeing that this is something for they're employees to just get a little refresher on," says Lara Reed.
The Chamber of Commerce will hold another workshop next week about identity theft.
PARK FALLS - Many families began their Thanksgiving Day with a run this morning. Topping off the holiday with a "trot" around town may not appeal to everyone, but for these families it was a way to spend time with one another.
"Trot now so we can pie later," said Steph Schultz, a runner in the Park Falls Turkey Trot.
Families used the Turkey Trot 5K in Park Falls as a way to bond.
MERRILL - Most people enjoy a Thanksgiving dinner with family. But the Merrill firefighters spend their Thanksgiving at the station with their second family, their coworkers. Community members stepped in to make sure the firefighters still had a special Thanksgiving while they were working.
It might be Thanksgiving, but for the Merrill Fire Department, it's just another day
But it is a day with more turkey, stuffing, and pies.
"We had a couple of community organizations that dropped off meals for us which we're definitely grateful for," said firefighter and paramedic Bryson Cruise.
The job doesn't stop for firefighters and Thanksgiving is no exception.
So Park City Credit Union and Hands of Hope wanted to thank the firefighters for their service with a home cooked Thanksgiving meal.
RHINELANDER - Nineteen months ago, 10 police agencies surrounded the Tripoli home of Kenneth Welsh.
Police say Welsh caused a three-hour standoff, threatened to blow up his house, and threatened to kill his wife.
Later in court, he was convicted of two felonies and sentenced to three years in prison by Oneida County Judge Michael Bloom.
But now, those convictions and prison sentence have been erased. This month, while in prison, Welsh argued he didn't fully understand all the elements of one of the crimes to which he pleaded no contest, first-degree recklessly endangering safety. Welsh's motion put some of the blame on his defense attorney, Rod Streicher.
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