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Businesses Learn About Quality Customer ServiceSubmitted: 05/08/2013
Story By Melissa Constanzer


RHINELANDER - We all like to be welcomed and treated well. That's especially true when we're customers at a store. Today, businesses went back to school to make sure they do that well.

The Rhinelander Chamber of Commerce organized a workshop held at Nicolet College. Businesses came to learn just how important good customer service is. They invited Sarah Pischer to speak from the Wisconsin Department of Tourism.

"I think the statistic that Sarah uses that's so great to keep in mind is that 68 percent of customers don't come back to a place of business because of an experience they had. They were either treated rudely or nobody acknowledged them when they walked in," says Lara Reed, Rhinelander Chamber of Commerce Director.

The class covered the basics of good customer service. This included things as simple as eye contact with customers, friendly greetings, and helping customers with any questions they have.

"Instead of seeing the owners and the managers, they're getting the word out and they're seeing that this is something for they're employees to just get a little refresher on," says Lara Reed.

The Chamber of Commerce will hold another workshop next week about identity theft.

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OCONOMOWOC - A Wisconsin couple is charged with child neglect and suffocation after police say they gagged and "hog-tied" a 12-year-old boy with duct tape while they went out to dinner in December.

The Milwaukee Journal Sentinel reports that the victim's mother and stepfather, of Oconomowoc, each face misdemeanor counts of child neglect and felony counts of suffocation as parties to the crime. The woman faces an additional charge.

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RHINELANDER - The Oneida County woman accused of mistreating animals in her rescue won't go to court next week.

The Oneida County District Attorney's Office confirmed Friday morning that Stephanie Schneider's court appearance Monday has been pushed back.

Police seized 39 dogs from her "It Matters to One" animal rescue in Sugar Camp earlier this month.

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MERRILL - A school bus crashed after hitting a plow truck Friday morning.  It happened on U.S. Highway 51 near the County Highway K exit near Merrill around 11 a.m.

The State Patrol says the bus tried to pass a plow truck when it hit the plow. A Lincoln County Deputy on scene said the bus hit the plow's wing .  There were children on the bus at the time.  One child was treated for a minor injury, but troopers say everyone will be OK.

The children boarded a second bus to continue on their way.  The wrecked bus needed to be towed from the scene. The bus was labeled as a Lamers school bus. Newswatch 12 reached out to the Green Bay-based company for comment and further info, but the message was not returned.

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WAUSAU - Earlier this week the Trump administration withdrew protection of federal transgender bathroom rules.

Those rules protect transgender students' right to use the bathroom that corresponds with their gender identity, even if that is different than their gender assigned at birth.

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HAYWARD - Organizers of the American Birkebeiner ski race have canceled this year's event in northern Wisconsin.

A snow storm that's dumped more than 10 inches of snow in parts of Wisconsin since Thursday missed the Hayward and Cable area where the annual cross-country race is held. Officials say record high temperatures and rain recently have left the Birkie course unsafe for a race on Saturday.

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MERCER - Kids across northcentral Wisconsin woke up to the two best words they could hear on Friday: snow day.

Districts all over the area cancelled school because of the winter storm.

As far as we can tell, Mercer was the only school in the area to have class today.

Believe it or not, that was good news for most kids in the area.

View the attached video to see more.

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RHINELANDER - Movie fans will see if their favorite movie wins "Best Picture of the Year" at the Academy Awards on Sunday.
There are some big names nominated this year, but there are a few many people in the Northwoods have never seen.
Rouman Cinema is giving people a chance to catch up on movies that will be winning the big awards. 

The studios that produce the movies, decide what theatres get to show them and when.

A lot of it has to do with marketing and the demographics of the area.

Diverse movies like Moonlight and Fences often don't come to the are, until months after they're released.
George Rouman owns Rouman Cinema he says it's up to the studios, not him.

"People may or may not be into this type of thing but for those who are interested in really good, excellence quality performances, it's a great chance to get out here and see some of these movies and see what some of the buzz is about," said Rouman.

Rouman created a three week Oscar special where he'll be showing about 15 Oscar nominated films.

Rouman believes that people in the Northwoods have a right to see and know about movies featuring different cultures and people.

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