Businesses Learn About Quality Customer ServiceSubmitted: 05/08/2013
Story By Melissa Constanzer

RHINELANDER - We all like to be welcomed and treated well. That's especially true when we're customers at a store. Today, businesses went back to school to make sure they do that well.

The Rhinelander Chamber of Commerce organized a workshop held at Nicolet College. Businesses came to learn just how important good customer service is. They invited Sarah Pischer to speak from the Wisconsin Department of Tourism.

"I think the statistic that Sarah uses that's so great to keep in mind is that 68 percent of customers don't come back to a place of business because of an experience they had. They were either treated rudely or nobody acknowledged them when they walked in," says Lara Reed, Rhinelander Chamber of Commerce Director.

The class covered the basics of good customer service. This included things as simple as eye contact with customers, friendly greetings, and helping customers with any questions they have.

"Instead of seeing the owners and the managers, they're getting the word out and they're seeing that this is something for they're employees to just get a little refresher on," says Lara Reed.

The Chamber of Commerce will hold another workshop next week about identity theft.

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TOWN OF DEXTER - Two people died and two others were taken to the hospital after a head-on crash in Wood County Tuesday afternoon.

The Wood County Sheriff's Department says the cars crashed along Highway 80 in the Town of Dexter around 3:35 p.m.

Two of the three people in one car were pronounced dead at the scene.  The third was flown to Ministry St. Joseph's Hospital.  The driver of the other car was also flown to St. Jospeh's.

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WAUSAU - It can take a big name and a well-known face to get people excited about signing up for a group.  As part of its revitalization drive, Wausau's American Legion Post 10 got a visit from a name you might not recognize, but one that veterans groups know is an honor to host.

American Legion National Commander Charles E. Schmidt stopped by the Wausau post Tuesday morning. It was the first visit by a national commander ever at Wausau's Post 10.

Schmidt says the same issues veterans faced when the Legion formed in 1919 -- healthcare, jobs, and education -- still exist in 2016.

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RHINELANDER - New moms know how difficult it can be to adjust to having a newborn baby.

A group in the Northwoods wants to stress the importance of understanding baby behavior and making society comfortable with breastfeeding.

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STEVENS POINT - On Tuesday at the University of Wisconsin-Stevens Point Chelsea Clinton, daughter of 2016 Democratic nominee Hillary Clinton, spoke to more than 300 people. 

During her speech she emphasized the need to end the negativity that was brought by Republican nominee Donald Trump this election calling it the "Trump Effect." 

"I never thought I would see in my lifetime the almost normalization of hate speech from a major presidential candidate," said Clinton.

For some who attended the event, seeing Clinton was more than just a reminder to get out and vote; it was a reminder of where Clinton started.

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MILWAUKEE - The trade deal known as the Trans Pacific Partnership has taken a pounding on the presidential campaign trail. But, at least one group is holding out hope for the pact - Wisconsin dairy producers

They see nothing but advantages from a deal that could increase exports at a time when their cows are producing more milk than ever in an over-saturated domestic market.

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PARK FALLS - A Chamber of Commerce likes to welcome people in to town, not scare them away.

In Park Falls, the chamber does it a little differently. 

Their haunted house is guaranteed to frighten anyone.

But the scares keep drawing people in while supporting the community.

"They should be prepared right off the bat," said volunteer Skyler Dural-Eder.

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RHINELANDER - Next Monday Northwoods youngsters will go house to house in search of Halloween candy and fun with friends.
But on Tuesday some Rhinelander high school students went going door-to-door a few days early.

Students from a business club took to the street to collect donations for their first ever 'Trick or Can' food drive.

Some students hope going into the community will help the event be successful.

"The idea is that it's no easier to give back in a food drive mentality than if we came to your house and asked to it. So in the theme of Halloween we took trick or can, and instead of asking for candy we are asking for cans in order to give back to our community," Rhinelander High School Senior Elliot Fehlen.

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