RHINELANDER - We all like to be welcomed and treated well. That's especially true when we're customers at a store. Today, businesses went back to school to make sure they do that well.
The Rhinelander Chamber of Commerce organized a workshop held at Nicolet College. Businesses came to learn just how important good customer service is. They invited Sarah Pischer to speak from the Wisconsin Department of Tourism.
"I think the statistic that Sarah uses that's so great to keep in mind is that 68 percent of customers don't come back to a place of business because of an experience they had. They were either treated rudely or nobody acknowledged them when they walked in," says Lara Reed, Rhinelander Chamber of Commerce Director.
The class covered the basics of good customer service. This included things as simple as eye contact with customers, friendly greetings, and helping customers with any questions they have.
"Instead of seeing the owners and the managers, they're getting the word out and they're seeing that this is something for they're employees to just get a little refresher on," says Lara Reed.
The Chamber of Commerce will hold another workshop next week about identity theft.
MERRILL - Sen. Ron Johnson (R-Wis.) said he didn't want to spend too much time at the Republican National Convention last week because he wanted to get back to campaigning in his home state.
The senator from Oshkosh stopped at the Lincoln County Fair on Saturday.
He faces a tight races against former Sen. Russ Feingold (D-Wis).
Johnson gave a speech on Tuesday in Cleveland about national security, as he is the chairman of the Senate Committee on Homeland Security.
He seems pleased with the Republican presidential ticket.
"I think it's really complimentary to the skills Donald Trump brings to the table," Johnson said. "You got Donald Trump with the private sector experience. You got Mike Pence with a real record accomplishment both in the House and as the governor of Indiana. I think it's a pretty good pairing."
He said he wouldn't pay too much attention to the speeches at the Democratic National Convention this week.
"They've got their ticket, we've got our ticket," Johnson said. "They'll make a bunch of promises they can't deliver on. And what we're going to focus on is economic growth, strengthen our economy so we can strengthen our military, so we can defeat ISIS and secure our borders."
SHAWANO COUNTY - UPDATE 5:13 p.m.--Police say six people, including children, were taken to area hospitals after two sport utility vehicles carrying Boy Scouts crashed in Shawano County.
The accident happened Saturday morning on Highway 29 near Bonduel.
Police say one of the SUVs was towing a trailer with equipment. The driver of that vehicle went off the roadway then overcorrected and lost control. The second SUV hit the first, and both went off the road. The trailer flipped and the second SUV landed partially on top of the first.
Bonduel police Chief Todd Chaney tells the Green Bay Press Gazette that one of the injured, a troop leader, was airlifted to St. Vincent's Hospital in Green Bay with a head injury.
Chaney said he didn't think any of the injuries were life threatening.
LANGLADE COUNTY - A dead crow found in Langlade County last week tested positive for West Nile virus. It's the first crow to test positive in Langlade County since surveillance started for the virus on May 1.
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