Loading
Search
NEWS STORIES

Businesses Learn About Quality Customer ServiceSubmitted: 05/08/2013
Story By Melissa Constanzer

Businesses Learn About Quality Customer Service
RHINELANDER - We all like to be welcomed and treated well. That's especially true when we're customers at a store. Today, businesses went back to school to make sure they do that well.

The Rhinelander Chamber of Commerce organized a workshop held at Nicolet College. Businesses came to learn just how important good customer service is. They invited Sarah Pischer to speak from the Wisconsin Department of Tourism.

"I think the statistic that Sarah uses that's so great to keep in mind is that 68 percent of customers don't come back to a place of business because of an experience they had. They were either treated rudely or nobody acknowledged them when they walked in," says Lara Reed, Rhinelander Chamber of Commerce Director.

The class covered the basics of good customer service. This included things as simple as eye contact with customers, friendly greetings, and helping customers with any questions they have.

"Instead of seeing the owners and the managers, they're getting the word out and they're seeing that this is something for they're employees to just get a little refresher on," says Lara Reed.

The Chamber of Commerce will hold another workshop next week about identity theft.

Text Size: + Increase | Decrease -
| Print Story | Email Story
Sponsored in part by HodagSports.com





 IN OTHER NEWS

PRICE COUNTY - A Price County man won a $90,000 Badger 5 jackpot earlier this month.

The Wisconsin Lottery reports Rudolph Scotch of Catawba successfully chose the winning numbers of 2, 13, 15, 29, and 30 for the June 14 drawing.  Scotch bought his winning ticket at Catawba Farm Supply on Highway 8.

+ Read More

Play Video

RHINELANDER - Fourteen years later and a family of superheroes are back on the big screen, but Incredibles 2 is also sparking some concerns. 

After the movie's box office opening, movie theaters like Rouman Cinema in Rhinelander got a letter from Disney. 

"There's some elements of the story with some of the characters, like the villain in particular, where they identify that there could be concern because of some of the strobing effects that are used," said Rouman Cinema owner George Rouman.

+ Read More

Play Video

WOODRUFF - S'mores, sleeping bags, and firewood are usually at the top of people's camping checklist.

A recent law change made it legal to move firewood but the DNR still hopes people don't.

Since 2014, the Wisconsin Department of Natural Resources banned bringing your own firewood to a state property, unless you live 10 miles or closer to the property.

"[The ban is] to attempt to prevent the spread of invasive diseases and insects that can have a detrimental impact on our forests," said DNR State Forest Team Leader Tom Shockley.

He says currently, the entire state of Wisconsin in now quarantined for the invasive species emerald ash bore and gypsy moth, meaning it's no longer illegal to move wood across county lines.

+ Read More

Play Video

WOODRUFF - The Woodruff Fire Department took a step towards getting a new kind of fire truck to its station. For years, the department has considered investing in a ladder truck to better serve the community.

Recently the town board has given the department to go-ahead to start looking.

A demonstration was held Tuesday night so that the department could see the difference between a 75 ft. ladder versus a 107 ft. ladder truck. The demonstration was also to get town board members more familiar with that kind of truck. 

+ Read More

HAZELHURST - You'll get the chance to catch a variety of theater shows this summer in Hazelhurst.

Tommy O's Playhouse kicks off its summer season Wednesday.

There is a wide mix of shows this year from an old-time country music show to plays written by locals.

"We try to revolve all of our shows within a week or so that if people are up here they can come see one show, then see another show," says Tommy Organiscak.

+ Read More

Play Video

RHINELANDER - Jim Brust's mother died of Alzheimer's. However, the Pelican Lake man believes a healthier lifestyle made a difference in his mother's quality of life after her diagnosis. 

"It was very important to maintain her nutrition [and] her physical activity. So it was at least maintaining the progression of the disease," said Brust. 

June is Alzheimer's and Brain Health Awareness month. Community outreach specialist Julie St. Pierre said taking care of your body helps strengthen your brain.

+ Read More

Play Video

RHINELANDER - You need to really get outside into nature to truly appreciate it.  That's what Oneida County hopes you experience walking through its new pollinator garden behind the courthouse, which is close to completion.

Workers from Hanson's Garden Village laid out the key part to getting you into that garden along Baird Avenue on Tuesday.  The gravel walkway allows water to drain into the soil, preventing runoff into the street.

A $1,500 Wisconsin Public Service Foundation grant paid for almost all of the walkway, which will lead through the garden to a picnic table.  The walkway will be ADA-accessible, which will allow people with wheelchairs, strollers, and walkers to navigate the garden.

+ Read More
+ More General News
Search: 





Click Here