Loading
Search
NEWS STORIES

Businesses Learn About Quality Customer ServiceSubmitted: 05/08/2013
Story By Melissa Constanzer


RHINELANDER - We all like to be welcomed and treated well. That's especially true when we're customers at a store. Today, businesses went back to school to make sure they do that well.

The Rhinelander Chamber of Commerce organized a workshop held at Nicolet College. Businesses came to learn just how important good customer service is. They invited Sarah Pischer to speak from the Wisconsin Department of Tourism.

"I think the statistic that Sarah uses that's so great to keep in mind is that 68 percent of customers don't come back to a place of business because of an experience they had. They were either treated rudely or nobody acknowledged them when they walked in," says Lara Reed, Rhinelander Chamber of Commerce Director.

The class covered the basics of good customer service. This included things as simple as eye contact with customers, friendly greetings, and helping customers with any questions they have.

"Instead of seeing the owners and the managers, they're getting the word out and they're seeing that this is something for they're employees to just get a little refresher on," says Lara Reed.

The Chamber of Commerce will hold another workshop next week about identity theft.

Text Size: + Increase | Decrease -
| Print Story | Email Story
Sponsored in part by HodagSports.com





 IN OTHER NEWS

Play Video

MERRILL - Sen. Ron Johnson (R-Wis.) said he didn't want to spend too much time at the Republican National Convention last week because he wanted to get back to campaigning in his home state.

The senator from Oshkosh stopped at the Lincoln County Fair on Saturday.

He faces a tight races against former Sen. Russ Feingold (D-Wis). 

Johnson gave a speech on Tuesday in Cleveland about national security, as he is the chairman of the Senate Committee on Homeland Security.

He seems pleased with the Republican presidential ticket.

"I think it's really complimentary to the skills Donald Trump brings to the table," Johnson said. "You got Donald Trump with the private sector experience. You got Mike Pence with a real record accomplishment both in the House and as the governor of Indiana. I think it's a pretty good pairing."

He said he wouldn't pay too much attention to the speeches at the Democratic National Convention this week.

"They've got their ticket, we've got our ticket," Johnson said. "They'll make a bunch of promises they can't deliver on. And what we're going to focus on is economic growth, strengthen our economy so we can strengthen our military, so we can defeat ISIS and secure our borders." 

+ Read More

Play Video

THREE LAKES - Dozens of people gathered at Three Lakes Watersports to waterski today for the third annual Pass the Handle Day.

This worldwide project was started by two legendary wake-boarders.

People of all ages and levels geared up to ski for free.

One of the boats honks as a skier lands in the water. That's the sound of a successful trip around the lake.

Corey Seemann is one of the instructors at Three Lakes Watersports. He knows how important these moments are for kids.

"It's what makes it special," Seemann said. "Seeing people that have never had the opportunity to come out and kind of live their dream, you know, and see some of the kids just have a blast."

Kids of all different ages came out for an action packed day. Some with more experience than others.

"It's just really fun," said 8-year-old Katie Swendson. "Getting out on the water."

She just learned how to get up on one ski.

For some of the skiers, this was their first time skiing on water.

"Nervous, but once I get up I get excited that I'm up," said 10-year-old Blake Slizwski.

One of the youngest skiers was 6-year-old Jack Westfall.

He went out with only one thing in mind.

"I'm here to water ski to get a puppy," Westfall said.

His sister says they've been trying to get him to ski for a long time and puppy was an incentive to get him out there.

"Little does he know, he's getting a stuffed puppy," said his sister, Anna.
 
Stuffed or not, Jack had two successful trips around the lake, along with many other kids.

Three Lakes Watersports is open all summer long.

They hold waterski and wakeboard lessons for skiers of all ages and levels

+ Read More

Play Video

CRANDON - The first annual Legionnaire Mud Challenge made its way to Crandon Saturday.

The International Off-Road Raceway welcomed nearly 200 participants who were ready to get down and dirty.

Men and women of all ages were brought together by the desire to work up a sweat.

+ Read More

SHAWANO COUNTY - UPDATE 5:13 p.m.--Police say six people, including children, were taken to area hospitals after two sport utility vehicles carrying Boy Scouts crashed in Shawano County.

The accident happened Saturday morning on Highway 29 near Bonduel.

Police say one of the SUVs was towing a trailer with equipment. The driver of that vehicle went off the roadway then overcorrected and lost control. The second SUV hit the first, and both went off the road. The trailer flipped and the second SUV landed partially on top of the first.

Bonduel police Chief Todd Chaney tells the Green Bay Press Gazette that one of the injured, a troop leader, was airlifted to St. Vincent's Hospital in Green Bay with a head injury.

Chaney said he didn't think any of the injuries were life threatening.



+ Read More

LANGLADE COUNTY - A dead crow found in Langlade County last week tested positive for West Nile virus. It's the first crow to test positive in Langlade County since surveillance started for the virus on May 1.

+ Read More

Play Video

RHINELANDER - We finally did it. We hit 90 degrees Thursday, July 21st, for the first time in almost three years.

+ Read More
How camps are handling the heatSubmitted: 07/22/2016

Play Video

RHINELADER - During the summer months, camps look forward to welcoming campers and counselors.

But they certainly don't look forward to those hot and humid days that make it hard to enjoy being outdoors.
 
This week, Rhinelander's Camp Birchrock has focused on keeping its campers cool all day long.

+ Read More
+ More General News
Search: 




Click Here