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NEWS STORIES

Businesses Learn About Quality Customer ServiceSubmitted: 05/08/2013

RHINELANDER - We all like to be welcomed and treated well. That's especially true when we're customers at a store. Today, businesses went back to school to make sure they do that well.

The Rhinelander Chamber of Commerce organized a workshop held at Nicolet College. Businesses came to learn just how important good customer service is. They invited Sarah Pischer to speak from the Wisconsin Department of Tourism.

"I think the statistic that Sarah uses that's so great to keep in mind is that 68 percent of customers don't come back to a place of business because of an experience they had. They were either treated rudely or nobody acknowledged them when they walked in," says Lara Reed, Rhinelander Chamber of Commerce Director.

The class covered the basics of good customer service. This included things as simple as eye contact with customers, friendly greetings, and helping customers with any questions they have.

"Instead of seeing the owners and the managers, they're getting the word out and they're seeing that this is something for they're employees to just get a little refresher on," says Lara Reed.

The Chamber of Commerce will hold another workshop next week about identity theft.

Story By: Melissa Constanzer

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 IN OTHER NEWS
Boating accident puts three people in the hospitalSubmitted: 07/24/2014

WOODRUFF - Three people rest in the hospital after a boat crash on Lake Tomahawk.

It happened near Indian Shores in the township of Woodruff. The Woodruff Police Department says a ski boat carrying eight people hit a fishing boat with two people on board. Authorities also believe the fishing boat was anchored at the time.

The investigation into the incident is ongoing.

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Program focuses on possible climate change in the Northwoods Submitted: 07/24/2014

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NORTHWOODS - A warming climate could challenge many of the plants and animals that live in the Northwoods.

People in Boulder Junction learned about some of those risks at the Community Center Thursday night.

The speaker says even though we've had harsh winters these past two years, the lack of ice in the long term could impact fish, evaporation rate and skiing.

"Winter's kind of the limiting factor of the Northwoods. So when you reduce winter, those species that are adapted to being here in this kind of winter, they're going to move further north and actually follow where the winter is because, it's hard to believe, but a lot of species can't live in warmer temperatures," said Naturalist John Bates.

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Wausau business man will spend 11 years in prison for fraud in 5 countiesSubmitted: 07/24/2014

NORTHWOODS - A former Wausau business man will spend 11 years in prison for defrauding more than a million dollars from homeowners and investors.

54-year-old Jay Fischer was found guilty of felonies of racketeering, theft, and fraud. He committed mortgage fraud through his Marathon County business Valley Title. He embezzled about $1million by failing to pay off old mortgages after homeowners got new ones. He did this to people in 5 counties including Vilas, Marathon, and Wood.

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Baldwin introduces bill to create more VA doctorsSubmitted: 07/24/2014

MILWAUKEE - U.S. Sen. Tammy Baldwin has introduced legislation aimed at increasing the number of doctors at Veterans Affairs medical centers and reducing wait times.

The Wisconsin Democrat said in a statement Thursday that the bill would create 2,000 residency positions over five years at Veterans Affairs hospitals nationwide. Residency is the next step in doctors' training following medical school.

The bill also would require the VA to allocate the residency positions based on doctor shortages at its facilities and to prioritize training for specialists who are needed.

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Packers shareholders meeting at Lambeau FieldSubmitted: 07/24/2014

GREEN BAY - The only publicly owned team in U.S. professional sports is holding its annual shareholders meeting.

The Green Bay Packers are expecting more than 12,000 shareholders Thursday for the meeting at Lambeau Field. The Packers have about 364,000 owners.

The meeting is held in the open bowl of Lambeau. Shareholders will vote for three nominees to the board of directors, Associated Banc-Corp CEO Philip Flynn, Schreiber Foods CEO Michael Haddad and University of Wisconsin-Madison's Dr. Elizabeth Trowbridge.

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Vietnam Veterans receive recognition in Price County Submitted: 07/24/2014

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PRICE COUNTY - Vietnam War veterans didn't get the "welcome home" they deserved when coming home from the war. But now, more than 50 years after the conflict, in Price County they are receiving appreciation for their sacrifices.

The Vietnam Veterans Commemorative Trail was officially dedicated on July 17th at the VFW Post 8491 in Prentice. The idea came up at a Price County Commanders call, a meeting made up of all the post commanders and commissioners for Price County, and this monument is anything but 'little'.

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New treatment for ringing in the ears Submitted: 07/24/2014

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MINOCQUA - A Northwoods doctor of Audiology offers a new treatment for ringing, buzzing and swishing in the ears, known as Tinnitus.

50 million Americans suffer from Tinnitus.

Some people aren't bothered by it, but it can be debilitating for others.

Dr. Christine Albertus of Minocqua's Marshfield Clinic uses a new technology to re-train the brain to ignore the sounds.

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