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Businesses Learn About Quality Customer ServiceSubmitted: 05/08/2013
Story By Melissa Constanzer


RHINELANDER - We all like to be welcomed and treated well. That's especially true when we're customers at a store. Today, businesses went back to school to make sure they do that well.

The Rhinelander Chamber of Commerce organized a workshop held at Nicolet College. Businesses came to learn just how important good customer service is. They invited Sarah Pischer to speak from the Wisconsin Department of Tourism.

"I think the statistic that Sarah uses that's so great to keep in mind is that 68 percent of customers don't come back to a place of business because of an experience they had. They were either treated rudely or nobody acknowledged them when they walked in," says Lara Reed, Rhinelander Chamber of Commerce Director.

The class covered the basics of good customer service. This included things as simple as eye contact with customers, friendly greetings, and helping customers with any questions they have.

"Instead of seeing the owners and the managers, they're getting the word out and they're seeing that this is something for they're employees to just get a little refresher on," says Lara Reed.

The Chamber of Commerce will hold another workshop next week about identity theft.

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ONEIDA COUNTY - You often see tomatoes growing in gardens across the Northwoods, but making sure tomato plants stay healthy is difficult here in Wisconsin because of tomato blight.

In Wisconsin, tomato plants often get a disease called tomato blight. It can come early or late in the season.

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MINOCQUA - You know summer in the Northwoods will soon be here when seasonal businesses start opening up again.

Wildwood Wildlife Park opened up Saturday in Minocqua.

Hundreds of people rushed to the gate today to see all different types of animals, some local and some exotic.

"We are so busy today but it's a beautiful day to come out to Wildwood," said the park's director Judy Domaszek. "This is one of our baby aoudads, it's an African sheep, and as you can see in the background there are many people busy playing with the baby goats, and the sheep and the pigs and the tortoises, and they're just enjoying their day."

On Saturday the park had a giraffe feeding.

Workers also have been renovating and expanding the park.

The park has many new animals on the way, including some baby animals that were born there.

"The mouflon sheep are new, we've got some new reptiles, we have some new babies that we're going to have down in the nursery in a little while," Domaszek said. "We actually had a baby badger born here at the zoo. And we have a baby kangaroo. Those guys are all coming down when it's safe to come down."

Wildwood is open every day from 9 a.m. to 4:30 p.m. Then after Memorial Day the park stays open till 5:30 p.m. for the summer. 


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NORTHWOODS - Prescription drugs play an important role in our health.

They help us recover if we're sick, cope if we have a chronic condition and help manage pain.

But those drugs can expire or just stay in the back of our medicine cabinets for months or years.

And if those drugs get into the wrong hands—such as toddlers or abusers—that's a problem.

That's why many local police and sheriff's departments participate in the National Prescription Drug Take-Back program.

It's run by the Drug Enforcement Administration, and Saturday was National Take-Back Day.

"We're keeping the controlled substances in the hands they're supposed to be in, especially with the pill epidemic now, it's important that these stay out of the hands of people that are abusing them," said Minocqua Police Officer Matthew Tate. 

Several area police departments hosted drop-offs Saturday. 

You can drop off prescription or over-the-counter pills, ointments, patches, non-aerosol sprays, vials and pet medications. You cannot bring in inhalers or aerosol cans, and you cannot drop off illegal drugs or needles.

All the drugs are brought to the state Department of Justice where they will be incinerated.

That's better than just flushing them or throwing them out in the trash.

"It's very important that it's not getting into our ground water is the main thing," Tate said. "We just don't want people dumping them in toilets or in their garbage."

If you have prescription drugs you want to get rid of safely, don't worry if you missed Saturday's opportunity. Many area police stations have drug drop-off bins in their lobbies, so you can drop them off any time of the year.


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ADAMS COUNTY - Two men died in a car crash near the Wisconsin Dells Saturday afternoon according to the Wisconsin State Patrol.

Police got a call around 2 p.m. about a two-car crash on County Road B north of State Highway 23 in Adams County.

A 65-year-old was driving and a 72-year-old was in the front passenger seat. Both those men died at the scene. They were both from Oxford, Wisconsin.

Driving the other car was a 24-year-old man from the Wisconsin Dells. He was taken to a hospital but is expected to survive.

Wisconsin State Patrol is still investigating. The names will not be released until the families are notified. 

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WISCONSIN RAPIDS - We now know who were the three people killed during Wednesday's double-murder suicide in Wisconsin Rapids.

The Wisconsin Rapids Police Department says  36-year-old Justin Bohn of Wisconsin Rapids shot and killed his 5-year-old daughter, Paige, and his 3-year-old son, Devon.



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What We're Working OnSubmitted: 04/29/2016

- Local schools have stepped up to show their support for the Antigo community after last weekend's prom shooting. We'll show you what that effort looks like at Lakeland.

- Plus, a local greenhouse that was destroyed by a tornado in 2011 and was rebuilt is celebrating it's20th anniversary. We'll take you to the celebration.

We'll have the details on this story and more tonight on Newswatch 12 - news from where you live.

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MINOCQUA - Lakeland and Antigo generally square off as rivals in Great Northern Conference competition. But on Friday, nearly a week removed from the prom shootings in Antigo, Lakeland wanted to show that it was on Antigo's side.

"It's hard to react to something like this, because you want to be concerned, and you want to help, but it's hard to know how to help," said Maggie Laurence, a Lakeland sophomore and Student Council member.

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