NEWS STORIES

Businesses Learn About Quality Customer ServiceSubmitted: 05/08/2013

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RHINELANDER - We all like to be welcomed and treated well. That's especially true when we're customers at a store. Today, businesses went back to school to make sure they do that well.

The Rhinelander Chamber of Commerce organized a workshop held at Nicolet College. Businesses came to learn just how important good customer service is. They invited Sarah Pischer to speak from the Wisconsin Department of Tourism.

"I think the statistic that Sarah uses that's so great to keep in mind is that 68 percent of customers don't come back to a place of business because of an experience they had. They were either treated rudely or nobody acknowledged them when they walked in," says Lara Reed, Rhinelander Chamber of Commerce Director.

The class covered the basics of good customer service. This included things as simple as eye contact with customers, friendly greetings, and helping customers with any questions they have.

"Instead of seeing the owners and the managers, they're getting the word out and they're seeing that this is something for they're employees to just get a little refresher on," says Lara Reed.

The Chamber of Commerce will hold another workshop next week about identity theft.

Story By: Melissa Constanzer

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 IN OTHER NEWS
2 fined for mistreating dairy cowsSubmitted: 04/22/2014

GREEN BAY - Two people convicted of mistreating cows at a Brown County dairy farm have been fined hundreds of dollars.

Lucia Martinez pleaded no contest Tuesday to two counts of mistreating animals, and Abelardo Jaimes pleaded no contest to one count. As part of a plea deal the charge was downgraded from a misdemeanor to a forfeiture.

Prosecutor David Lasee says with fines and court costs, Martinez will owe about $1,100, while Jaimes will have to pay $600 to $700.

Martinez, Jaimes and two others were charged after Mercy for Animals, an animal-rights group, secretly recorded workers beating injured cows.

Jaimes' attorney, Luca Lopes Fagundes, says workers were told they needed to make sure sick cows didn't remain down because they could die.

A message left with Martinez's attorney wasn't immediately returned.

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It's time to start looking out for ticksSubmitted: 04/22/2014

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RHINELANDER - It may not feel like summer just yet, but it is time to start thinking about tick prevention.

The peak season for ticks is May through August but healthcare professionals suggest you be on the lookout as soon as the snow melts.

Last year, there were 153 reported cases of tick-borne illnesses in Oneida County alone.

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Oneida County Sheriff announces bid for general electionSubmitted: 04/22/2014

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RHINELANDER - Sheriff Grady Hartman wants to keep his job for another four years.

The Oneida County Sheriff announced Monday he will run in the general election.

Governor Scott Walker appointed Hartman to the position in January 2013 when former Sheriff Jeff Hoffman retired.

Hartman has served in the Oneida County Sheriff's office for 15 years.

He was promoted to Sergeant in 2006.

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Wisconsin DNR to hand out turkey certificatesSubmitted: 04/22/2014

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MADISON - Wisconsin wildlife officials say they're going to hand out personalized certificates to successful first-time turkey hunters this year.

The Department of Natural Resources says hunters can fill out information about when and where they killed the bird as well as information on its weight and spur length on the agency's website. Hunters also can submit a photo of themselves with their turkeys.

The agency will send the certificates out electronically within a few weeks of receiving the information.

The certificate program will run during both the spring and fall hunts.

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Raising awareness about alcohol useSubmitted: 04/22/2014

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NORTHWOODS - People in Wisconsin love their beer, but alcohol is a big problem in the Northwoods. Experts want people to remember that alcohol is a drug and should never be abused.

Alcohol is a depressant and slows down the central nervous system. Experts feel drinking here in the Northwoods has become too normalized.

“When you talk to people even from the Northwoods community alcohol goes hand in hand with family gatherings , graduation, prom, hunting, snowmobiling, recreational activities,” says Katie Kennedy, Options Counseling Service Clinician. “It's kind of created this normalized look at alcohol that it's okay to do that in these environments or in these situations when it actually really increases risks.”

It's not just adults that have alcohol problems. Kids under 21 are finding unique ways to abuse the drug. Some have even resorted to snorting alcohol as a means to get drunk faster.

“What happens anytime you ingest a substance as far as snorting like right into your nose it goes into your mucus membrane,” says Kennedy. “So instead of drinking alcohol whereas it's processed through your system it's a process, the alcohol goes immediately into your body into your blood stream it affects you a lot quicker.”

In 2012 Wisconsin was the number one state for binge drinking. That's according to the Center for Disease Control. April is alcohol awareness month.

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E-Cycling to help the communitySubmitted: 04/22/2014

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ANTIGO - Recycling your old electronics doesn't just save the environment.

It can also raise money for charity and help groups in the community.

Helping the Community with E-Cycling, Money from old electronics used for non-profit groups »

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Merrill looks to identify mission, major issues, future plans in first-ever strategic planSubmitted: 04/22/2014

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MERRILL - What does a city see as its mission?

How does it address its biggest issues?

Where does it hope to go in the next few decades?

Leaders in Merrill want to answer those questions with their first-ever strategic plan.

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