NEWS STORIES

Businesses Learn About Quality Customer ServiceSubmitted: 05/08/2013

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RHINELANDER - We all like to be welcomed and treated well. That's especially true when we're customers at a store. Today, businesses went back to school to make sure they do that well.

The Rhinelander Chamber of Commerce organized a workshop held at Nicolet College. Businesses came to learn just how important good customer service is. They invited Sarah Pischer to speak from the Wisconsin Department of Tourism.

"I think the statistic that Sarah uses that's so great to keep in mind is that 68 percent of customers don't come back to a place of business because of an experience they had. They were either treated rudely or nobody acknowledged them when they walked in," says Lara Reed, Rhinelander Chamber of Commerce Director.

The class covered the basics of good customer service. This included things as simple as eye contact with customers, friendly greetings, and helping customers with any questions they have.

"Instead of seeing the owners and the managers, they're getting the word out and they're seeing that this is something for they're employees to just get a little refresher on," says Lara Reed.

The Chamber of Commerce will hold another workshop next week about identity theft.

Story By: Melissa Constanzer

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 IN OTHER NEWS
Asian Lady Beetles come out after winteringSubmitted: 04/17/2014

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ACROSS THE NORTHWOODS - Do bugs seem to be everywhere in your home, even though there's snow outside? One type of bug in Wisconsin spends the winter inside our houses! They look like Lady Bugs, but they are actually not native to this country.

"They're actually called a multi-colored Asian Lady Beetle. They can be anywhere from a pale yellow to a darker orange and they have black spots on them but you'll see some that don't have spots," says Kerri Ison, UW Oneida County Extension.

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Cleaning up the messSubmitted: 04/17/2014

RHINELANDER - Snow blowers became the weapon of choice across northern Wisconsin as snow piled deeper and deeper.

People had ten inches or more of snow to clear from driveways and sidewalks this morning.

Some may have stayed home today.

But those who needed to get out had to move the snow.

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Rhinelander food pantry volunteers Submitted: 04/17/2014

RHINELANDER - The Rhinelander Area Food Pantry relies heavily on volunteers. Here is a look inside the operation.

(Click the video to watch)

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Man charged with attempted homicide could get all charges dismissedSubmitted: 04/17/2014

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RHINELANDER - A Rhinelander man will get a second chance after shooting his uncle.

At first, prosecutors charged 24-year-old Marcus Alsteens with attempted murder, but he might end up with a clean record.

Alsteens led police on a car chase through Oneida County in 2013 before being caught near Eagle River. That was after shooting his uncle at a Mason Street home in Rhinelander.

Oneida County District Attorney Michael Schiek initially charged him with attempted homicide, battery and two other charges.

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Street to be named after Rhinelander soldier killed in AfghanistanSubmitted: 04/17/2014

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RHINELANDER - Enemy forces killed Rhinelander's Ryan Adams in Afghanistan five years ago.

Now, the Northwoods community will name a street in his honor.

Adams was a graduate of Rhinelander High School.

He served in the Rhinelander-based 951st Sapper Company of the Wisconsin Army National Guard.

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LP conversion of sheriff's cars nears completionSubmitted: 04/17/2014

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VILAS COUNTY - As many as 20 Vilas County Sheriff's patrol cars now run on both liquid propane and gasoline.

That could save the department more than $295,000 over the next 5 years.

The department started converting the cars last November.

A company in Michigan installed 20-gallon propane tanks in the trunks of the cars.

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Northwoods house catches fireSubmitted: 04/17/2014

TOMAHAWK - A home in Tomahawk caught fire Thursday afternoon.

The fire happened near Lake Alice on Pine Shore Lane.

Police say an elderly couple owned the home, but we don't know if they were home at the time of the fire.

We also don't know how the fire started, but we'll give you more information on the fire when it becomes available.

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