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Businesses Learn About Quality Customer ServiceSubmitted: 05/08/2013
Story By Melissa Constanzer


RHINELANDER - We all like to be welcomed and treated well. That's especially true when we're customers at a store. Today, businesses went back to school to make sure they do that well.

The Rhinelander Chamber of Commerce organized a workshop held at Nicolet College. Businesses came to learn just how important good customer service is. They invited Sarah Pischer to speak from the Wisconsin Department of Tourism.

"I think the statistic that Sarah uses that's so great to keep in mind is that 68 percent of customers don't come back to a place of business because of an experience they had. They were either treated rudely or nobody acknowledged them when they walked in," says Lara Reed, Rhinelander Chamber of Commerce Director.

The class covered the basics of good customer service. This included things as simple as eye contact with customers, friendly greetings, and helping customers with any questions they have.

"Instead of seeing the owners and the managers, they're getting the word out and they're seeing that this is something for they're employees to just get a little refresher on," says Lara Reed.

The Chamber of Commerce will hold another workshop next week about identity theft.

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 IN OTHER NEWS

STEVENS POINT - Stevens Point police want your help finding suspects in two possible stabbings.  The stabbings happened early Friday morning and early Sunday morning near downtown Stevens Point.

Friday, four young men got into a fight on Main Street. One man said he was stabbed in the chest.  Police say the suspect is a black man in his mid-20s, about 5' 9" tall, with a muscular build and short hair.  The victim was treated at the hospital and released.

Sunday morning, police responded to an incident at 2nd Street and Crosby Avenue. Witnesses heard glass breaking and people yelling about a stabbing.  Police don't have a victim or suspect description in that case, but they don't believe the two stabbings are connected.

If you have any information about the stabbings, call Detective Sgt. Gruber at 715-346-1518.

You can also call Portage County Crimestoppers to remain anonymous at 888-346-6600.

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MADISON - Damage caused by flooding in Wisconsin already is getting close to $10 million dollars.

Wisconsin emergency management workers provided the estimate on damage to homes, businesses and public infrastructure.

In an update Tuesday night, the State Emergency Operations Center put the damage to homes and businesses at over $1.6 million dollars.

Damage to public infrastructure, including roads, bridges and trails, has reached over $8 million dollars.

The numbers should go higher, as some counties are still not reporting.

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THREE LAKES - The DNR hopes it won't find more Northwoods deer with chronic wasting disease.

Last year, a deer on a game farm near Three Lakes tested positive for the deadly disease. Although it hopes that incident is isolated, the DNR wants more data on the health of the Northwoods deer herd.

The agency is urging hunters near Three Lakes to give their deer heads to the DNR for CWD testing.

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TOWN OF LITTLE RICE - Dennis Schoeneck's pickup truck sloshes through muddy logging roads these days.  But he'd prefer it if a much larger truck could even make it down the path.

"Heck, I think you could spit and make mud here," the Enterprise Forest Products owner said Tuesday morning.

Foot-deep ruts make up most of the logging road leading back to 23 acres of private land the long-time logger harvests in the western Oneida County town of Little Rice.  Schoeneck started logging professionally in 1979 and says 2016 has been "exceptionally wet" compared to any other year.

"The old adage, make hay while the sun shines, that's not just for farmers," Schoeneck said.  "That's for us too."

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CONOVER - Vilas County could see more ATVs on the road. 

Complaints about the popular sport decreased within the last year as safety precautions increased. 

"It's just a good way to get together and have a good time with a lot of comradery," said President of the Landover ATV/UTV Club Roger Flaherty.

Flaherty started the Landover ATV club in 2001 with him and his grandson as the first members. 

Now the club has over 300 members.

 His grandson is the trail boss and is responsible for making sure riders stay safe, by putting up road and route signs. Keeping riders safe was an important part of the clubs growth.

"Well it makes me feel really good it's an accomplishment.

 I was told many times it would never happen and I heard "no" so [many times] I didn't think there was any alternative word," said Flaherty. 

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RHINELANDER - People in Rhinelander will be able to cast their November election ballots starting on Friday.
It's the earliest people in Wisconsin have ever been able to vote.

The absentee ballots are stacked and ready for Friday at the Rhinelander City Clerk's office.
To make the early voting process go as smoothly as possible, you will need to come prepared.

"When you come in make sure that you're registered. That is important. Make sure you're registered in the city if you're coming into us," said Clerk Valerie Foley.

Registering is easy; all you need is a photo ID and proof of residence.
The registration form takes a couple of minutes, and then you will be able to fill out an election ballot.

"I think it is going to be a very busy day. I think people are pretty interested in the issues. And I think a lot of them would like to get and make sure they can vote if they're not certain they're going to make it to the polls in November or not," said Foley.

The clerk's office has already sent out about 200 ballots to people who have requested them.

Now, it is preparing for the early voter in-person rush.

If you are unsure whether you are registered to vote or where to go for early voting, the clerk's office suggests voters visit myvote.wi.gov for more information.



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RHINELADER - Nicolet College selected two students to represent the technical college this school year as student ambassadors.

Faculty members first nominated the students, then they interviewed for the positions.

District Student Ambassador, Samantha Zalewski, from Sayner, says this is an opportunity for her to give back to the college.

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