Loading

50°F

49°F

52°F

47°F

50°F

53°F

52°F

53°F

50°F

51°F

53°F

52°F
Search
NEWS STORIES

Businesses Learn About Quality Customer ServiceSubmitted: 05/08/2013

Melissa Constanzer
Morning Meteorologist/Reporter
mconstanzer@wjfw.com


RHINELANDER - We all like to be welcomed and treated well. That's especially true when we're customers at a store. Today, businesses went back to school to make sure they do that well.

The Rhinelander Chamber of Commerce organized a workshop held at Nicolet College. Businesses came to learn just how important good customer service is. They invited Sarah Pischer to speak from the Wisconsin Department of Tourism.

"I think the statistic that Sarah uses that's so great to keep in mind is that 68 percent of customers don't come back to a place of business because of an experience they had. They were either treated rudely or nobody acknowledged them when they walked in," says Lara Reed, Rhinelander Chamber of Commerce Director.

The class covered the basics of good customer service. This included things as simple as eye contact with customers, friendly greetings, and helping customers with any questions they have.

"Instead of seeing the owners and the managers, they're getting the word out and they're seeing that this is something for they're employees to just get a little refresher on," says Lara Reed.

The Chamber of Commerce will hold another workshop next week about identity theft.

Text Size: + Increase | Decrease -
Print Story | Email Story
Sponsored in part by HodagSports.com





 IN OTHER NEWS

Play Video

MINOCQUA - The show was at Lakeland Union High School.

More than 60 vendors were at the show. They covered a large range of services.

Organizers say they tried to get a lot of professionals to come the show. That way people in the community could get a lot of their home related questions answered.

+ Read More

BESSEMER - The Gogebic Iron Area Narcotics Team, or GIANT, arrested a 30-year-old man on multiple drug charges in Bessemer Friday night.

The man faces charges ranging from resisting and obstructing, dangerous drugs, selling heroin, and violating parole.

The man was arrested on a number of warrants. Those were from the Gogebic County Sheriff's Department, the States of Wisconsin and Minnesota, and the Federal U-S Marshall's Department.

The man is being held in the Gogebic County Jail on multiple bonds.

+ Read More

Play Video

PHILLIPS - Many parents worry about their children being distracted while driving.

Students at Phillips High School got to learn about how hard it is to drive while impaired or distracted.

The Phillips Police Department and school district hosted The Save A Life Tour for students Friday afternoon. It teaches kids the negative impacts of impaired driving.

Students took turns in two different chairs to feel what distracted driving feels like.

"One is simulating being impaired or intoxicated, and it shows what happens while the students are driving that," said Phillips Police Department Lieutenant Al Cummings. "The other one is regarding distracted driving, and actually students need to answer text messages while they're driving."

+ Read More

Play Video

RHINELANDER - The fair had a large variety of health screenings available.

St. Mary's Hospital Foundation Director Jesse Boulder thinks it offers an important service to the community.

+ Read More

Play Video

CRANDON - The Northwoods saw some beautiful weather Saturday, and for some people, that good weather means good food.

Palubicki's Eats and Treats in Crandon is open again for the season.

"It takes about three or four days and seven or eight of us to get it going," says Palubicki's Eats and Treats owner Sue Palubicki.

Sue Palubicki and her husband Larry have owned Eats and Treats for nine years.

+ Read More

Play Video

MINOCQUA - As it starts to feel more like spring, people may begin to think about doing some home improvement. They can stop by the Minocqua Home, Lifestyle and Recreation Show this Saturday for some ideas and tips.

+ Read More

Play Video

RHINELANDER - A semi and a minivan both wound up off the road after they collided on Highway 8 west of Rhinelander Friday morning.

The crash happened near South Rifle Road around 7 a.m.

+ Read More
+ More General News
Search: 




Click Here