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NEWS STORIES

Businesses Learn About Quality Customer ServiceSubmitted: 05/08/2013

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RHINELANDER - We all like to be welcomed and treated well. That's especially true when we're customers at a store. Today, businesses went back to school to make sure they do that well.

The Rhinelander Chamber of Commerce organized a workshop held at Nicolet College. Businesses came to learn just how important good customer service is. They invited Sarah Pischer to speak from the Wisconsin Department of Tourism.

"I think the statistic that Sarah uses that's so great to keep in mind is that 68 percent of customers don't come back to a place of business because of an experience they had. They were either treated rudely or nobody acknowledged them when they walked in," says Lara Reed, Rhinelander Chamber of Commerce Director.

The class covered the basics of good customer service. This included things as simple as eye contact with customers, friendly greetings, and helping customers with any questions they have.

"Instead of seeing the owners and the managers, they're getting the word out and they're seeing that this is something for they're employees to just get a little refresher on," says Lara Reed.

The Chamber of Commerce will hold another workshop next week about identity theft.

Story By: Melissa Constanzer

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 IN OTHER NEWS
Sexual assault victim advocate responds to Tuesday's state Supreme Court rulingSubmitted: 07/22/2014

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RHINELANDER - The state Supreme Court made a ruling Tuesday that could impact what evidence can be used in rape cases.

It reversed the decision of a state appeals court in a 2011 case.

A defendant argued evidence of a previous consensual relationship with the victim should be allowed in court.

But the Supreme Court said evidence of a previous relationship falls under the state's rape shield law.

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Youth Fair gives kids an opportunity to display projects, win awardsSubmitted: 07/22/2014

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ANTIGO - Kids will get the chance to show off their projects at the Langlade County Youth Fair starting Wednesday. The fair gives kids the chance to win awards for a lot of different things.

Langlade County is one of only a few counties in Wisconsin that give kids such a big role at a fair.

Kids work on the projects for months. Fair organizers think it's important to recognize them for their hard work.

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College board looking for new-member for Board of Trustees Submitted: 07/22/2014

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RHINELANDER - The Nicolet College Board of Trustees hopes to fill an open seat.

State guidelines mean only a certain candidate can apply for fairness and equal representation.

Criteria for the open seat are that candidates must be female, considered a minority, reside in Oneida County or the portion of Langlade County in the Nicolet District, and meet the definition of an employee.

The new trustee will serve a term that expires June 30, 2015.

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Kids compete in annual Worm RaceSubmitted: 07/22/2014

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RHINELANDER - Kids found one of the biggest races of the year in the Northwoods Tuesday.

The Rhinelander District Library hosted their annual worm race.

Teams of two faced off with worms in hand.

Each believing their worm would win the trophy this year.

"ShadowWind is the fastest racer. Because he is never beaten," said 10-year-old Louis Malias.

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Downed power line starts small fire near RhinelanderSubmitted: 07/22/2014

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RHINELANDER - Gusty winds forced a domino effect that caused a small fire south of Rhinelander Tuesday morning.

Winds blew over a tree, which sent a power line to the ground.

The electrical current started the fire.

It happened just before 11:00 on Hat Rapids Road near Highway 17.

Firefighters were glad the land nearby wasn't too dry with drought.

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Gas station robbed in Stevens PointSubmitted: 07/22/2014

STEVENS POINT - Stevens Point police want to find the man who robbed a gas station last night.

A store employee told police a man came into the Southside B P on Church street just after 9:30 last night.

He demanded cash from the register.

No weapon was seen, but the man kept his hand in his pocket.

He escaped on foot with the money.

Police have not said exactly how much he got away with.

The Portage County K9 unit was brought in to try to track him.

The man is described as being six feet tall with short blond hair.

He was wearing a black hooded sweatshirt and sunglasses.

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Laona man faces meth chargesSubmitted: 07/22/2014

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FOREST COUNTY - Prosecutors believe a Forest County man made meth and had other people buy ingredients for him.

36-year-old Shandon Tallier of Laona faces four felony charges.

Police became suspicious when Tallier bought ephedrine or pseudophedrine more than 50 times during the last year. Those are drugs commonly used to make meth.

Tallier was also blocked from buying the drugs more than 20 times in the last year. That's because he already bought more than the federal limit allows in a 30 day period.

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