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Businesses Learn About Quality Customer ServiceSubmitted: 05/08/2013
Story By Melissa Constanzer

Businesses Learn About Quality Customer Service
RHINELANDER - We all like to be welcomed and treated well. That's especially true when we're customers at a store. Today, businesses went back to school to make sure they do that well.

The Rhinelander Chamber of Commerce organized a workshop held at Nicolet College. Businesses came to learn just how important good customer service is. They invited Sarah Pischer to speak from the Wisconsin Department of Tourism.

"I think the statistic that Sarah uses that's so great to keep in mind is that 68 percent of customers don't come back to a place of business because of an experience they had. They were either treated rudely or nobody acknowledged them when they walked in," says Lara Reed, Rhinelander Chamber of Commerce Director.

The class covered the basics of good customer service. This included things as simple as eye contact with customers, friendly greetings, and helping customers with any questions they have.

"Instead of seeing the owners and the managers, they're getting the word out and they're seeing that this is something for they're employees to just get a little refresher on," says Lara Reed.

The Chamber of Commerce will hold another workshop next week about identity theft.

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TOMAHAWK - A dance group in Tomahawk gets a second opportunity to show thousands of people what small town dancers can do. The Tomahawk Dance Team will perform at the Liberty Bowl half time show in Memphis In two weeks.
"We get to go out with a bang," said 17- year- old dancer Emma Gane.
At the end of the year seniors Emma Gane and Morgan Dischen will walk away from the dance team that brought them together four years ago.

"It's emotional to think about how fast things have gone," said Dischen.
However, first they'll step on stage in front of more than 60 thousand people.
"It's taking girls from this small town and putting them on this national platform," said Tomahawk Dance Team Coach Marina Olson. 

On December 30 the 11 girls on the Tomahawk Dance team will perform during the Liberty Bowl Halftime Show in Memphis Tennessee.
"It's just going to be different from our everyday small town life," said first year dance team member Semra Marquardt.

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RHINELANDER - Eighth-grader Alexx Huff doesn't practice half-court shots much.

At the end of basketball practice, he's usually too tired to try and make 40-footers. But Huff had plenty of energy two weeks ago, when he stepped onto the court during halftime of a varsity basketball game in Rhinelander.

"I'm really nervous, I'm really shaky," Huff said, remembering the night. "There's a lot of people watching."

Huff was randomly selected to take part a shooting contest held during every game. The contest ends with a half-court shot.

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EAGLE RIVER - Snowmobilers in Vilas County can get ready to ride.

Most trails in Vilas County will be opening at 5:00 p.m. Friday.

Vilas County Recreation Administrator Dale Mayo says the exception is the Phelps Trail system.

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RHINELANDER - Oneida County Circuit Judge Michael Bloom apparently didn't appreciate a standoff suspect's letter to him.

Mathew Smith, 21, wrote Bloom requesting a speedy trial, saying he "will not stand for this."

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What We're Working OnSubmitted: 12/15/2017

- Tonight on Newswatch 12:

The Olson Memorial Library in Eagle River held a grand RE-opening that shows patience and perseverance pays off. We talk to the Library Foundation president and vice-president as well as Governor Scott Walker who attended the event.

We'll show you a half-court basketball shot a Rhinelander eighth-grader made that won money for him and raised money the Rhinelander Area Scholarship Foundation.

And tonight on Friday Night Blitz we'll bring you scores from high school games all across North Central Wisconsin as well as highlights from the following basketball games:

Phelps vs. Laona Wabeno (Boys and Girls)

Rhinelander vs. Northland Pines (Boys and Girls)

Elcho vs. Crandon (Boys)


That will be tonight on Friday Night Blitz at the end of Newswatch 12 at 10.

We'll bring you all this and more tonight on Newswatch 12 - news from where you live.

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RHINELANDER - The first batch of showed up at Rhinelander Brewery Thursday.
This moves Rhinelander a step closer to brewing beer here for the first time since the 1960s.
Thursday the brewery got its brew kettle, six fermenters and a storage tank.

The brewery will have a ten tap system and wants five of the beers to be made in Rhinelander.
The rest will come from a brewery in Monroe that currently brews its beer.
"Really excited that it's coming to fruition and the people have been waiting a long time for us to be making beer here. We're going to make some small batch craft beer," said Rhinelander Brewery gift shop manager Brenda O' Rourke. 

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EAGLE RIVER - The Vilas County snowmobile trails officially opened Friday at 5 p.m. But, the start of the snowmobile season isn't just exciting for those who plan to go out riding.

"We're ready for an opening today," said Brian Scheid, the Sno-Eagles Snowmobile Club Trail Master.

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