RHINELANDER - We all like to be welcomed and treated well. That's especially true when we're customers at a store. Today, businesses went back to school to make sure they do that well.
The Rhinelander Chamber of Commerce organized a workshop held at Nicolet College. Businesses came to learn just how important good customer service is. They invited Sarah Pischer to speak from the Wisconsin Department of Tourism.
"I think the statistic that Sarah uses that's so great to keep in mind is that 68 percent of customers don't come back to a place of business because of an experience they had. They were either treated rudely or nobody acknowledged them when they walked in," says Lara Reed, Rhinelander Chamber of Commerce Director.
The class covered the basics of good customer service. This included things as simple as eye contact with customers, friendly greetings, and helping customers with any questions they have.
"Instead of seeing the owners and the managers, they're getting the word out and they're seeing that this is something for they're employees to just get a little refresher on," says Lara Reed.
The Chamber of Commerce will hold another workshop next week about identity theft.
RHINELANDER - Wild Instincts celebrated the release of BBC's "Supercharged Otters," which filmed at Wild Instincts in Rhinelander.
Saturday's viewing at Rouman Cinema in Rhinelander had a complementary showing of the episode.
The episode features otters that spent seven months with Rehabilitation Director Mark Naniot and his team.
The episode gives people a look into the life of an otter.
"Like everything else it's the web of life. Everything's all interconnected and even if it's just the pure enjoyment of watching an otter swim or catch a fish and seeing how playful they are sliding down a mudslide or sliding through the snow that alone is immeasurable really," said Naniot.
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