RHINELANDER - We all like to be welcomed and treated well. That's especially true when we're customers at a store. Today, businesses went back to school to make sure they do that well.
The Rhinelander Chamber of Commerce organized a workshop held at Nicolet College. Businesses came to learn just how important good customer service is. They invited Sarah Pischer to speak from the Wisconsin Department of Tourism.
"I think the statistic that Sarah uses that's so great to keep in mind is that 68 percent of customers don't come back to a place of business because of an experience they had. They were either treated rudely or nobody acknowledged them when they walked in," says Lara Reed, Rhinelander Chamber of Commerce Director.
The class covered the basics of good customer service. This included things as simple as eye contact with customers, friendly greetings, and helping customers with any questions they have.
"Instead of seeing the owners and the managers, they're getting the word out and they're seeing that this is something for they're employees to just get a little refresher on," says Lara Reed.
The Chamber of Commerce will hold another workshop next week about identity theft.
NORTHWOODS - Next Monday's solar eclipse will look fascinating, but it can damage your eyes for a lifetime.
It's never safe to look directly at the sun's rays, even though there will be a partial eclipse here in the Northwoods.
Regular sunglasses won't protect you, so if you plan to view the solar eclipse you need special solar eclipse sunglasses.
Those glasses are one size fits all, so it's important to check they are snug on your child's head, too.
Kids are curious, and may want to fixate on the crescent beam of light.
"We know children are going to want to peek over the top and in just 20 to 30 seconds they could be doing damage to their eye, " says Dr. Jill Redman.
The solar eclipse light is not as intense as regular sunlight.
You won't actually feel the damage being done until the next day because the reflex to turn away won't be there.
"Missing blurry vision and central vision. Afterwards you could have light sensitivity. You could also have watering eyes. But some of the damage with maculopathy can be permanent," says Dr. Ben Redman.
Dr. Ben says if you don't have those special solar glasses, the safest option is to avoid it entirely and watch online.
RHINELANDER - You probably wouldn't consider a dark, smelly alley an ideal place to sit and relax. Maggie Steffen agrees, which is why she's planning to transform an alley on Brown Street in Rhinelander.
Steffen plans to tackle the project in three phases. Phase one is lighting the alley, which sits between The Brick restaurant and Bath and Body Creations. Downtown Rhinelander, Inc. agreed to pay about $2,800 for five LED lights if the city would pay for the electricity.
EAGLE RIVER - Eagle River's annual Paul Bunyan Fest brings out thousands of people. This year was no exception. Organizers say about 3,000 people filled the streets of downtown Eagle River on Wednesday.
The 37th annual Paul Bunyan Fest featured chainsaw carving demonstrations, more than 80 arts and craft booths, and music.
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