RHINELANDER - We all like to be welcomed and treated well. That's especially true when we're customers at a store. Today, businesses went back to school to make sure they do that well.
The Rhinelander Chamber of Commerce organized a workshop held at Nicolet College. Businesses came to learn just how important good customer service is. They invited Sarah Pischer to speak from the Wisconsin Department of Tourism.
"I think the statistic that Sarah uses that's so great to keep in mind is that 68 percent of customers don't come back to a place of business because of an experience they had. They were either treated rudely or nobody acknowledged them when they walked in," says Lara Reed, Rhinelander Chamber of Commerce Director.
The class covered the basics of good customer service. This included things as simple as eye contact with customers, friendly greetings, and helping customers with any questions they have.
"Instead of seeing the owners and the managers, they're getting the word out and they're seeing that this is something for they're employees to just get a little refresher on," says Lara Reed.
The Chamber of Commerce will hold another workshop next week about identity theft.
MCALLEN, TX - U.S. House Speaker Paul Ryan is visiting the Rio Grande valley for a firsthand look at the U.S.-Mexico border as the Trump administration steps up immigration enforcement and prepares to ask Congress to pay for a border wall.
It's the first time the Wisconsin Republican has visited the border, and protests have been announced to meet his arrival in McAllen, Texas, on Wednesday.
ONEIDA COUNTY - If your truck cracks through the ice, your first thought might be, "get off ASAP."
There are workers who head the opposite way--onto the ice to help.
That describes one local team who carefully went to work on the Willow Flowage in Oneida County in Little Rice on Tuesday.
"This ain't no joke out here," said Tom Quandt, Jr., the owner of Bulldog Off-Road Recovery Service. "I do get nervous, and today's a day I'm nervous because of the ice conditions."
That nervous energy is what likely helps Quandt and his crew carefully cross the ice and get sunken vehicles back above water level.
It's not easy. Quandt and his crew set nerves aside, driving in a bombardier about two miles off the shore on Willow Dam Road to get to the truck, which was near an island.
"I was looking at the ice," Quandt says as he describes the drive out to the car. "I was looking for holes in the ice, I was looking for the color of the ice...There was water coming up out of spots as we were driving out here."
The crew tried a few times to get the truck back on safer ice, but the car fell through again. The crew then decided to drill a trench to a nearby island and pull the car out that way.
"We can sit and play that game all day and it's not going to get us anywhere without a lot of time and labor into this," Quandt said.
The team got the car out and onto the island around 1 a.m. Wednesday.
Quandt said the owner of the car may try to tow his truck back to shore later this week.
The DNR is aware of the situation. By state statute, you have 30 days to remove your car from the ice or get a fine.
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